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London, UK
Logistics and office manager
at Another Country

Another Country is seeking a logistics and office manager to join its team in London.

About us

At Another Country, we design and manufacture contemporary craft furniture, aiming to make products that are built to last, both in terms of construction and style. Our clients are trade, wholesale and direct retail consumers, both UK-based and international.

The role

This role will provide an integral support to the day-to-day operations within our small team and offers the opportunity to develop as we continue to grow. Working from our showroom / office in Marylebone, we require someone who is pro-active, adaptable and thrives in a customer-focused role, working directly with our customers as well as our suppliers and logistics partners.

Main duties and responsibilities:

  •  arrange deliveries with customers and provide excellent after sales customer care
  • liaise with customers on delivery and install queries, seeing the journey through to post-delivery customer feedback
  • deal promptly with administration required to complete international shipments; inbound and outbound
  • schedule deliveries – in and out – with our suppliers, freight forwarders and other logistic partners
  • monitor production alongside project deadlines and communicate delivery schedules with colleagues and customers making sure deliveries are on time
  • act as first point of contact for supply channels, resolving immediate problems through strong communication, keeping relevant parties up to date
  • liaise with our logistics partners to obtain shipping quotes to hit KPIs
  • stock management and maintaining inventory systems across our various stock locations
  • working to improve our supply chains, distribution and operations in line with our carbon neutral status
  • undertake data analysis and metrics reporting tasks to identify issues and opportunities for process improvements
  • delivery and logistics-related website updates
  • develop new strategies to streamline processes and reduce costs
  • supporting the general manager with inventory system updates and creating purchase orders
  • administrative and logistics support for trade shows, design fairs and in-house events
  • general office admin support – insurances, liaising with landlord, alarm company, maintenance issues etc.
  • ordering office stationery, packaging materials and other in-house supplies
  • maintaining office expenses account through Pleo.
  • software systems improvements.

Ideal candidate:

  • ability to work calmly and efficiently under pressure, with excellent attention to detail and clear communication skills
  • enthusiastic and self–motivated team player with confidence to take one’s own initiative
  • organised and able to juggle multiple tasks, prioritising urgent or important tasks under pressure to meet deadlines
  • previous experience working within the furniture or design industry in a logistics role would be an advantage
  • knowledge and familiarity with Cin7 or similar inventory management systems
  • a strong interest in furniture and design and an affinity with the Another Country brand
  • fluency in English is essential
  • strong communication skills across different platforms, with an excellent phone manner (email, telephone, dealing with customers face-to-face)

Hours

Full time 9.30 – 18.00 (Mon-Fri), office-based in our Marylebone Showroom.

To apply

Please send a copy of your CV and a single page covering letter expressing your interest and why you might be suitable for the position via the apply for job button below.

www.anothercountry.com

£25,000 - £29,999
  • Applications have closed.