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London, UK
HR/practice manager
at Arney Fender Katsalidis

Arney Fender Katsalidis is looking for an HR/practice manager to join its team in London.

The HR/practice manager’s role is pivotal to ensuring that the day-to-day HR and operations of our business in both our London and Toronto studios run smoothly.

This is an excellent opportunity for a high performing HR/practice manager to contribute to the day-to-day HR and the development of our HR policies, projects and processes across our two studios, as well as having oversight of and ensuring our studio facilities are operating efficiently.

You will be an experienced HR/practice manager, ideally within the creative industries and will have held a similar role for several years. You will have a high level of initiative, be an outstanding communicator, possess demonstrable organisational skills with strong attention to detail, as well as being flexible and willing to pitch into tasks outside of your day-to-day responsibilities when required.

The HR/practice manager will join a team of business support staff including executive assistant to CEO and directors, marketing manager, operations manager and our two in-house finance consultants.

Main responsibilities 

The main responsibilities of the role are:

  • human resources – manage all day-to-day HR related issues, ensuring all activities meet employment and data protection laws and follow best practice
  • culture – assist the management team in creating and maintaining a culture based on the company values and ensure it is aligned to the firm’s vision
  • studio administration and the oversight of premises/building management

 Specific areas of focus:

Human resources – 70%

  • managing the recruitment and selection process proactively, participating in project resource planning meetings and reacting efficiently and effectively to changing and sudden needs
  • assisting all new employees as they join the studio, managing the on-boarding and orientation processes
  • developing, monitoring and implementing HR policies, strategies, systems and procedures aligned with the firm’s overall business strategy, communicating these as required
  • management of the sponsor license and visa/work permit application process
  • coordinating payroll information for processing, liaising with our external payroll providers in both London and Toronto
  • managing and administering staff benefits
  • managing HR records and staff holidays/sick leave etc
  • coordination and management of the annual review (PDR) process, proactively following up on all staff PDR’s to ensure anything agreed in their reviews is followed up
  • managing and attending relevant staff appraisals including probation reviews, annual reviews and exit interviews
  • working with the directors and any external coaches and/or consultants to develop professional development and training programmes based on the firm’s and individual staff needs
  • ensure legal compliance throughout HR management
  • bridge management and employee relations by addressing demands, grievances or other issues
  • liaising with external HR consultants/lawyers as and when required
  • support current and future business needs through the development, engagement, motivation and retention of talent
  • strategic staff engagement, career plans, reviews, future planning
  • nurturing a positive working environment
  • develop the firm’s culture, which includes, but is not exclusive to events – external and internal (ours and others’) and developing a range of social and learning initiatives

Premises/building  management – 15%

  • manage and maintain good working relationships with suppliers: landlord, managing agent, cleaning company, security etc to ensure we receive the best level of service from them
  • with direction from the management team, oversee all negotiations of current and future lease agreements for both London and Toronto studios
  • oversee building maintenance/improvements
  • liaison with agents
  • manage current sublet tenants and oversee any facilities issues that may arise
  • shared responsibility with other admin team members to open up the studio each day

Studio administration and support – 15%

Shared responsibility with other admin team members to:

  • ensure the studio and front-of-house service is tidy and fit for purpose. It should be managed efficiently and reflect the practice ethos
  • answer the telephone, welcome guests at the door, manage meeting room bookings and arranging guest refreshments
  • ensure that all equipment is fully operational and all consumables (stationery/provisioning etc) are fully stocked at all times
  • book taxis, carriers and couriers

Personal qualities:

  • flexibility/team player – a willingness to use their own initiative and put their hand to anything that’s asked of them, often at very short notice
  • confident in communicating at all levels and cultures
  • friendly and approachable, whilst being assertive when necessary, with the ability to make quick and timely decisions
  • demonstrable enthusiasm, accuracy, confidence and pride in their work
  • ability to undertake a diverse range of tasks, involving different people and activities whilst prioritising their own work and achieving deadlines, referring to others if conflicts occur
  • be enquiring, self-motivated and have a willingness to develop and learn
  • client facing experience/customer focus (internal and external stakeholders)
  • be reliable, able to follow through and complete tasks

Skills, qualifications and experience:

  • able to structure an argument, clearly describing complex ideas in writing, using suitable prose and good grammar and being able to articulate well
  • experience in preparing contractual documentation
  • ability to represent the firm to visitors, clients and consultants
  • an effective listener, understanding what is required and questioning where relevant
  • able to formulate convincing arguments for debate with other members of the studio at all levels to collectively achieve a positive end result
  • making simple but effective presentations in-house
  • experience of managing, motivating and developing staff
  • communicating the ethos and integrity of the firm’s culture to all stakeholders
  • at least five years’ experience in a similar role and industry
  • fluent English (written and verbal)
  • Microsoft Office (Word and Excel to advanced standard)
  • knowledge of/experience in UK and Ontario employment law and health and safety law
  • knowledge and experience of using project management systems (ie Rapport)
  • this job description reflects the core activities of the position, although there may be changes in the emphasis of duties as required from time to time

Please submit your CV and cover letter using the ‘apply’ link below.

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