Dezeen Jobs

BeforeBricks is hiring a customer support and admin assistant to join its team remotely.

BeforeBricks – nationwide architectural design and planning for UK-based clients.

Employment type: permanent (with three-month probation)
Start date: immediate
Location: remote, UK-based applicants only

BeforeBricks is a fast-growing architectural design and planning company working with homeowners, landlords, and developers across the UK. We’re on a mission to make quality architecture more accessible – and we’re looking for a reliable, detail-oriented customer support and admin assistant to help us grow and deliver outstanding service.

This is a vital support role, bridging clients, architects, and councils. You’ll play a key part in ensuring smooth project delivery, clear communication, and efficient back-office operations.

Key responsibilities:

• responding to client enquiries via email in a clear, helpful, and human tone (not a generic customer service voice)
• assigning projects to the architectural team and managing client updates
• coordinating deadlines and acting as the link between architects, sales, clients and councils
• sending quotes, invoices, appointment confirmations, and follow-up messages
• following up with clients to collect documents, feedback, and reviews
• organising and updating project files, records, and internal trackers
• supporting the team with scheduling, task tracking, and general admin tasks

What we’re looking for:

• excellent written communication – clear, friendly, and professional
• highly organised with strong attention to detail and consistency
• proactive, dependable, and calm under pressure
• able to work independently and manage your own workload remotely
• prior experience in administrative or client support roles is desirable
• empathetic communication style and a people-first mindset
• right to work in the UK
• a reliable internet connection and suitable remote working setup
• loyal, dedicated, and committed to delivering great work

What We Offer:

• a fully remote position (UK-based applicants only)
• no daily commute
• a collaborative, supportive working environment
• pension contributions and company benefits
• opportunity to grow into a long-term role with increasing responsibility
• salary based on experience

How to apply

Click ‘apply for job’ below to submit your application.

Alternatively, you can submit your CV and an optional short video introducing yourself via the apply for job button below.

www.beforebricks.com