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Hatch End, UK
Ecommerce website administrator

Chaplins Furniture is looking for an ecommerce website administrator to join its team in Hatch End, London. 

Chaplins Furniture have recently relaunched their online store and are looking for a well presented, confident individual with an eye for interiors and someone with a good understanding of our brand and clientele.

The successful candidate will be a self-starter that is able to multi-task, be highly organised, possess good communication skills, both written and verbal, enjoy working in a small team and be committed and reliable.

This is the ideal role for someone looking to establish themselves in the world of high-end ecommerce.

Summary of role

  • generate and update website content – products, content, promotions
  • work with agencies to build traffic and sales via the website – PPC agency, email marketing provider, ecommerce provider, etc
  • plan, define and implement website changes and functional improvements
  • maintain and update the online marketing plan for the website
  • monitor key performance indicators on the website and develop plans to improve them

Key experience

  • understanding of the disciplines required to drive traffic to retail websites – ppc, email marketing, link generation, online pr, SEO, offline marketing and pr, affiliate programmes, etc
  • understanding of order management/customer fulfilment in an ecommerce context
  • experience using packages like Excel and Photoshop
  • computer literate and understanding of basic web technologies
  • familiar with data management
  • previous experience of website or ecommerce CMS
  • basic understanding of Google products such as Webmaster Tools and analytics would be desirable
  • Experience of Magento would be a plus

Detailed responsibilities would include:

Website

  • update product information and content on the website
  • create banners, images, promotions etc for display on the website – using products like Photoshop
  • update content managed areas – copy and artwork
  • manage website configuration and parameters eg. payment options, stock management
  • investigate and report any operational/technical issues arising
  • scope and document ongoing website functional projects /improvements
  • test and deploy functional projects /improvements
  • liaise with ecommerce agency regarding the day to day management of the website
  • evaluate approaches and strategies to improve website sales conversions and customer engagement

Marketing

  • understand and develop sources of traffic and the factors that influence it: email, SEO, PPC, affiliates, social media, catalogues etc
  • liaise with agencies or in-house teams to implement and support campaigns
  • investigate, evaluate and assess new ways of generating additional traffic/orders
  • produce reports to analyse the performance of all online marketing campaigns and promotions via reports, analytics, surveys etc.

Measurement

  • to meet and exceed all agreed performance objectives – sales, conversions, engagement
  • continuous improvement of customer satisfaction
  • meet internal service levels for website activity and management
  • maintaining an excellent level of service to the business

Start date: October 2017

Please send your CV and covering letter stating current salary/salary expectation to James Press – j.press@chaplins.co.uk | 020 8421 1779

https://chaplins.co.uk/

  • Applications have closed.