Dezeen Jobs

Dodds and Shute is seeking a project coordinator to join its team in London.

Work within the project management (PM) team to ensure the smooth and efficient execution of client orders. Key responsibilities of the role are to provide support to the PM team and manage admin for the order, delivery and installation of Dodds and Shute projects. Ensure client retention and business growth through fulfilling all client orders in a timely, cost-effective manner, whilst providing excellent customer service and aftercare.

Duties and responsibilities:

• coordinate project admin, record-keeping and process management through our bespoke business software
• assist with project logistics and aftercare, including booking in deliveries and snagging
• communicate snagging updates, issues, and resolutions effectively to AM/Client
• monitoring and maintaining admin inbox and invoicing from suppliers
• assist the PM team with invoice uploading when they are busy running larger projects
• pass invoices to payments team to ensure orders are dispatched and put into production without delay
• update information on business software, including FF&E product library
• process customs administration, including upload invoicing for timely payment
• assist with communicating with warehouse team to ensure goods are arriving safely when needed
• manage shipment of samples
• support communication with clients to ensure a high-level of customer service
• keep clients informed of the progress of orders and agree a suitable action plan when an order is delayed. Escalate to line manager and directors where necessary
• answer the office phone in a timely and professional manner and pass on new business enquiries to the relevant team members
• compile required client certification documentation such as creating operation and maintenance manuals of FF&E for projects

www.doddsandshute.com