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London, UK
Head of operations

DSDHA is seeking a head of operations to become part of its team in London.

Founded on a persistent search for new forms of beauty through active design, research and agency, and always within the ethos that ‘the city is our client’, DSDHA has built a reputation for delivering fine crafted buildings in sensitive settings. We are now looking for an a highly skilled and experienced head of operations to join our growing studio in Vauxhall where you would oversee the supporting teams, systems and environment that allows us to deliver our critically acclaimed and award-winning designs.

This is a senior position within the company, requiring a confident demeanour and a demonstrative ability to successfully enact the studio strategy on behalf of the directors, to whom you will be responsible for the effective deployment of an expanding team of architects, urban designers and researchers

We are willing to consider flexible working hours or part-time work for the right candidate.

Key responsibilities

Finance and resource management:

  • management of coordination team to ensure staff are resourced appropriately for projects based on skills, personal development and available budget, and that billing plans and resource plans are approved and up to date
  • management and regular reporting of studio expenditure to senior management team
  • assisting directors with fee preparation and resource projections for potential and speculative work
  • assisting finance with billing where necessary

Operations and systems management

  • keep studio systems fit for purpose, user friendly and up to date
  • reviewing and improving where necessary and ensuring staff are utilising appropriately and effectively, including, but not limited to; non-CAD software, network filing, project directories, email management, contacts database, (physical) archive, templates, technical and sample libraries and membership of relevant professional bodies, operations and employment manuals
  • supported by studio coordinator, ensure premises (incl. workshop) are safe, secure, insured and kept in good state of repair, coordinating repairs, expansion and premises as required
  • supported by studio coordinator, ensure appropriate equipment (incl. telecommunications) and supplies are available to staff and kept in good working condition
  • ensure high standard of front of house presence and systems are consistently in place
  • ensure that all necessary health and safety inspections are performed, and that the studio adheres to any statutory requirements
  • management of the QA system, including maintenance of QA manuals and policies, coordination of external and internal audits and renewal of certification
  • budget management of the office expenditure above

Human resources:

  • identify recruitment needs and coordinate employee lifecycle from hiring, induction, reviews and job chats, training and development, benefits and remuneration, along with supporting contractual administration and correspondence
  • any additional administration incl. leave coordination and grievance procedures, employment visas, payroll coordination, pensions
  • liaise with external advisors to ensure compliance in all the above, including updates of policies and procedures and communicating to staff
  • budget management of the above
  • coordinate and oversee holiday cover for direct reports


  • coordinate regular social and educational staff activities
  • represent the practice at external events as required incl. Open House
  • support the directors with legal matters arising as required
  • coordinate additional activities as required incl. studio relocation and staff trips

Skills required


  • significant prior practice management experience, gained at a senior level
  • working knowledge of employment legislation
  • working knowledge of project accounting and/or management
  • excellent organisational skills and exceptional attention to detail
  • excellent Microsoft skills
  • professional, approachable and unflappable
  • ability to prioritise, problem-solve and act on own initiative
  • discretion in handling confidential information
  • adaptable, and willing to ‘muck in’ when necessary
  • excellent communication skills and the ability to build strong working relationships


  • knowledge of Rapport3 or similar project accounting software
  • knowledge of Xero, MYOB or similar bookkeeping software

To apply

Please submit a CV, cover letter and salary requirements using the ‘apply’ link below.

  • Applications have closed.