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Melbourne, Australia
Experience designer
at FreeState

FreeState is seeking an experience designer to join its team in Melbourne.

The role

Do you live and breathe experience design? Are you excited about developing innovative and unique experiences? Do you want to work with a genuinely fun team to drive projects and clients towards solutions? If so, bring your expertise to a global team of strategists and designers and help grow the influence of experience thinking.

At FreeState, we’ve been carving our niche for the last 15 years internationally but it’s early days for our team in Australia. That makes this role critical to supporting our business as it grows – and is a significant opportunity to consolidate our offering.

As a FreeState experience designer based in Melbourne, you will bring experiences to life by participating in design research activities, generating concepts and crafting innovative and unique experiences for our clients.

A key player in the development of innovative experiences, you will join a team of researchers, strategists and visual designers as well as a wider collective of cross-disciplinary design experts at HASSELL.

About us

FreeState is a global pioneer in experience design across the physical and digital environment. We’re experts in developing user-focused stories and immersive experiences that connect people with brands, each other and places. We work to a methodology developed over the last 15 years in partnership with leading multi-national clients.

About you:

  • you’re relentlessly curious – what you don’t know you’ll find out
  • your analytical mind means you think on your feet; an ability that’s been honed in a fast-paced agency-environment
  • you love making great connections between people, so you excel at delivering outstanding client service to forge open, honest and long-term relationships
  • you care deeply about the purpose of your work, seeing projects through to completion and the broad positive impact experience design can create
  • you’re flexible and autonomous, able to quickly contextualise a situation and move forward independently
  • you’re a committed team player who wants to work as part of a team of high-performing strategic thinkers

Other important things we’re seeking:

  • significant knowledge and experience with a range of experience design methods and tools, e.g. experience mapping, service blueprints and ecosystems, concept prioritisation and roadmaps, persona development, scenario storytelling
  • proven experience solving problems with a high degree of complexity 
  • excellent oral and written communication skills with the ability to create and deliver clear and engaging artefacts and presentations
  • ability to express and present meaningful opinions regarding UX design to all levels of stakeholders
  • excellent stakeholder management, facilitation and interpersonal skills

This is a rare opportunity to get involved in a unique team that will contribute to shaping the expansion of our global practice as we build on our exciting start in Australia.

Why FreeState?

As part of HASSELL, at FreeState we consider our people to be our greatest resource. We place great emphasis on attracting, retaining and developing the best talent.

We value the quality of ideas and the contribution our people make to our open and collaborative culture. We support innovation and creativity and encourage our people to learn and achieve in a caring and inclusive environment.

We are a global company, with a growing presence. Our work is diverse and challenging, so we value diversity and equality – employing people across a number of regions, representing many different cultures and ethnic backgrounds.

We offer a range of benefits to support development and wellbeing, including:

  • creative studio working environment
  • inter-studio transfer opportunities
  • development and training including access to an online training platform
  • wellbeing benefits
  • flexible start and finish times, part-time and job share arrangements

Invitation to apply

Submit your CV and cover letter by clicking the ‘apply’ link below, clearly addressing why you’re a great fit for FreeState, as well as your portfolio of work. 

  • Applications have closed.