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London, UK
Office manager/business development
at Holloway Li

Holloway Li is looking for a full-time office manager to join its team in London.

Holloway Li is a boutique design firm specialising in hospitality interiors and private residential architecture.

The office is three years’ old, and has grown rapidly in the last year to a ten-person team of design staff and we are looking to appoint our first administrative staff to assist with the day-to-day management of the office and to assist with the development of the business so we can continue on the path of sustainable, well-managed growth, whilst maintaining the high quality of our output.

We see this role as 50% office management, 50% business development.

We are looking for a positive team player with experience of working and managing others.

Primary objectives:

  • manage the daily operations of the studio so it is an enjoyable and fun place to work for the team
  • assist directors with business development strategy and implementation with the objective of sustainable and steady business growth
  • personal assistance to the directors
  • control of company diary/calendar/accounts

Office management roles and responsibilities:

  • ensure that the studio is maintained in good working order at all times, keeping areas tidy, fixing problems efficiently and ordering supplies when required
  • oversee health and safety, fire regulations, cleaning and security
  • regulatory governance and compliance – inc. RIBA/organise office CPD programme
  • HR responsibilities role (preparing and filing contracts for new employees) – preparation and management of review forms – 360 review process (using our specialist software). Coordination with our external HR consultant
  • monthly payroll and paying consultants/fees (coordinate with our accountants)
  • recruitment and advertising (posting job adverts)
  • office internal events and team building
  • monthly invoicing to clients (preparation, submission of accounts, follow-up of late/non-payment)
  • management of project-specific cashflow sheets and resourcing schedules (using our specialist software)
  • bookkeeping (prepare quartile VAT submissions to our accountant) – Xero software – chase up receipts for company card account payments, improving procedures and budgetary reporting
  • liaise with IT support over problems/troubleshooting
  • assist looking for new/alternative office premises
  • subscriptions and renewals – magazines etc
  • assist directors with admin (eg. travel bookings, diary management, expense management etc.)

Business development roles and responsibilities:

  • developing new business relationships
  • managing existing relationships – CRM
  • maintain client and potential client deck/spreadsheet, arrange regular meetings and nudges to prospective contacts
  • identify conferences and events of benefit to the office – attend in person or arrange for attendance fo directors
  • develop business plan/strategy/direction – assist directors – business case creation
  • fortnightly strategy briefing/workshops with directors
  • PR and press releases (liaise with external PR company) – develop strategy
  • marketing strategy (inc. updating of marketing brochures and materials/website) upkeep collateral
  • social media output and communications
  • developing strategic brand partnerships with complementary organisations and companies
  • strategy for developing our business offering (and diversifying our offering)
  • develop program of office client events/hosting
  • fielding/prioritising of incoming enquiries
  • prepare fee bidding/tendering documentation
  • organising photoshoots for finished projects
  • resource managing and forecasting
  • scope management on projects
  • increase exposure for hard and soft marketing

Qualities and skills required:

  • clever
  • ambitious
  • keen interest in design/hospitality industry
  • minimum two years of experience in a similar creative business
  • highly organised, excellent time-management
  • thorough
  • initiative
  • work hard/play hard
  • helpful, supportive, fun
  • IT savvy
  • expert use of MS Excel and Adobe InDesign and Apple Mail
  • comfortable carrying out a range of tasks

Salary: £30-40k – based on experience

Please submit your CV and cover letter using the ‘apply’ link below.

Strictly no agencies.

  • Applications have closed.