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London, UK
Customer lead
at Holte

Holte Studio has a vacancy for a customer lead to join its team in London.

Holte is a kitchen design studio based in Hackney, London. We work with customers to realise their dream kitchen using a mix of both proprietary (e.g. Ikea/Howdens) and bespoke Holte cabinetry with our custom fronts.

Our studio is currently looking for a customer lead who will be managing incoming enquiries, conducting showroom appointments and assisting in helping our customers progress with their kitchen and joinery projects.

Experience level: all
Employment type: full-time (part-time applications will be considered)
Salary: £30,000-£35,000 FTE
Location: Hackney, London
Deadline: 21 June 2024

You are:

  • highly organised, personable and adaptable
  • a team player with a collaborative approach to work
  • interested in sustainable design
  • A lover of great customer service
  • Fond of food and passionate about pastries

You have:

  • great communication skills and a genuine understanding of great customer service
  • a creative mindset and a proactive, forward-thinking attitude
  • previous experience in a sales or customer-facing role, preferably in a design or showroom environment
  • excellent organisational and interpersonal skills, with the ability to multitask and prioritise tasks effectively
  • an interest in functional layouts within the home?
  • (desirable) proficiency in Adobe Creative Suite

What the job involves

Enquiry handling

As the primary point of contact for new clients, you will manage incoming enquiries by phone, email and social media, conduct informative and friendly initial appointments with clients, provide accurate quotations for new projects and facilitate thorough handovers to the design team.

Appointment and calendar management

Scheduling and confirming showroom appointments with clients, ensuring our design team is prepared for each meeting and that all necessary materials are available.

Showroom maintenance

Keeping the showroom organised, tidy and well-maintained. Ensuring that all displays are kept in excellent condition and that sample libraries are well stocked.

Administrative support

Assist with various administrative tasks, including delivery tracking, filing, ordering office supplies, processing sample orders and ensuring smooth operation of the studio.

What we offer:

  • £30-35k per annum (FTE) depending on experience
  • 25 days holiday per year (plus bank holidays)
  • comprehensive health insurance, including dental and optical
  • employee assistance programme
  • cycle-to-work scheme
  • company pension and bonus scheme
  • a chance to join a small, growing company who are looking to invest in committed individuals
  • a discount on a HØLTE kitchen

Consideration will be given to both full-time and part-time applicants.

Normal opening hours are 9am-6pm, Monday to Saturday. Please note the successful candidate will be expected to work some Saturday hours.

We are based at our design studio just off Broadway Market, Hackney.

HØLTE welcomes and encourages applicants from diverse backgrounds. We aim to recruit, develop and retain the best candidates regardless of age, disability, gender, race, religion or belief, gender identity or expression, sexual orientation, marital status, pregnancy, or maternity. You can let us know if you have any accessibility requirements at any stage of the recruitment process. We are always open to ideas from our candidates that help us to make our processes more inclusive.

Submit your CV and cover letter by clicking the apply for job button below.

We will be looking to interview prospective candidates in early- and mid-June. If you know someone who might be interested in this role, please point them in our direction.

www.holte.studio

Salary: £30,000 - £35,000

This position is only available to applicants based in the United Kingdom