London, UK
Sales account coordinator
at Michael Anastassiades
Michael Anastassiades is hiring a sales account coordinator to join its team in London.
Location: Michael Anastassiades office, 115 Old Street London/hybrid
Job type: part-time
Reports to: head of sales
Background:
Michael Anastassiades is a Cypriot-born London-based designer whose studio has conceived and produced lights, furniture and other objects of lasting value that change how we experience the world around us. For more than twenty years, the practice has brought together the passion and techniques of skilled craftsmanship with the perfection of industrial production. Blending precision with intuition, and structure with spontaneity we transform familiar forms into quietly extraordinary works.
Job overview:
We are seeking a highly organised and proactive sales coordinator to manage order processing, invoicing, shipping coordination, and administrative support for sales. This role is essential for ensuring seamless customer service, efficient sales operations, and effective communication between internal teams, customers, and agents.
Key Responsibilities:
Customer communication and sales support:
- manage and respond to general inquiries from the company inbox, ensuring prompt and accurate replies
- prepare and send customer quotations in line with pricing guidelines and client requirements
- chase older quotes and proformas, removing outdated ones from NetSuite
- follow up on open orders and pending payments to ensure timely completion
Order processing and logistics:
- oversee end-to-end sales order processing, ensuring accuracy and efficiency
- obtain and compare shipping quotes to ensure cost-effective and timely delivery
- notify customers when their orders are ready for collection, providing accurate shipping weights and dimensions
- coordinate despatch notifications and send tracking information to customers
Returns and repairs management:
- assist with product returns, including logging and tracking progress
- communicate with customers regarding return statuses and facilitate necessary replacements
- coordinate product repairs, including providing photographic evidence and issuing write-offs or new orders as needed
Financial support:
- send payment confirmations to clients once approved by the accounts team
- follow up on outstanding balance payments to avoid dispatch delays
Reporting and administrative support:
- maintain and update the spare parts price list for the MA team.
Identify potential improvements in the Warehouse Planner system to enhance pipeline figures - provide administrative support to the studio, ensuring all documentation is correctly completed and submitted in NetSuite
- support internal teams with various tasks and responsibilities
Agent and client coordination:
- serve as a liaison for agents, ensuring smooth communication and execution of customer requests in their territories
- act as the point of contact for shipping-related inquiries, working closely with our shipping partner and customers to resolve any issues
Required skills and qualifications:
- strong organisational skills with the ability to manage multiple tasks simultaneously
- excellent communication skills, both written and verbal
- experience with sales order processing and customer service
- familiarity with NetSuite or similar ERP systems is a plus
- proficiency in Microsoft Office (Excel, Word, Outlook)
- attention to detail and problem-solving abilities
- ability to work independently and as part of a team
Why join us?
- opportunity to work in a dynamic and supportive team
- competitive salary and benefits package
- professional growth and development opportunities
If you are a detail-oriented professional with strong administrative and coordination skills, we would love to hear from you!
Apply now by submitting your CV and cover letter to [email protected].