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London, UK
Sales support 
at Roundhouse Design

Roundhouse Design is hiring sales support to join its team in London.

Reporting to head of marketing/sales manager.

Flexible working, with two days a month in the office at 11 Wigmore Street, W1U 1PE/

Two days a week, £200 per day.        

Founded by architects, Roundhouse is a multi award-winning British company, creating beautiful bespoke kitchens and furniture. Our designs feature a signature understated aesthetic, influenced by contemporary and traditional design, using innovative materials, texture and colour. Expertly crafted by skilled designers and makers in our state-of-the-art manufacturing facility in Malvern, Worcestershire.

The role

We are seeking a proactive candidate to fuel our sales pipeline. This role involves contacting prospective clients, identifying quality leads, and setting up appointments that enable our sales team to engage customers effectively. Success in this role requires outstanding communication skills, CRM proficiency, and a strong interest in design.

Key responsibilities:

  • prospect engagement – initiate and manage contacting prospective clients, both consumer and trade, to introduce Roundhouse product collections and build awareness of our brand’s unique value
  • lead qualification – identify and assess potential leads based on criteria aligned with sales team needs, ensuring that only high-quality, interested leads progress to the next stage
  • appointment scheduling – coordinate and arrange appointments for design consultations and showroom visits, prioritising leads most likely to convert
  • data management – maintain accurate, up-to-date records of interactions and lead status within the CRM system, ensuring smooth handovers and streamlined follow-up processes
  • collaboration and communication – work closely with sales and marketing teams to align lead generation efforts, share insights, and adjust strategies for optimal engagement. Work closely with marketing team on specific lead generation projects

Accountabilities:

  • lead generation and qualification – gnerate, qualify, and categorise leads according to Roundhouse’s scoring criteria to ensure high-value appointments
  • appointment setting – meet weekly and monthly targets for showroom and design consultation appointments with qualified prospects
  • data management – accurately document lead interactions and maintain up-to-date lead statuses in HubSpot
  • collaboration with sales and marketing – cordinate with the sales and marketing teams to align on lead quality standards, scripts, and follow-up processes
  • reporting and feedback – regularly report lead conversion rates, appointment bookings, and insights on lead sources and quality to improve sales funnel efficiency
  • process improvement – continuously optimise lead outreach and follow-up processes, contributing to streamlined lead management and nurturing

Key metrics:

  • daily call volume – goal of 25 to 30 outbound calls per working day.
  • daily contact rate – reach at least 30 to 40 per cent of total calls made (about 7 to 12 successful contacts per day)
  • Daily conversation rate (engaged leads) – have meaningful conversations with at least 50% of successfully reached contacts (three to six per day)
  • appointment conversion rate – convert 20 to 25 per cent of meaningful conversations into showroom appointments or consultations
  • lead quality ratio – maintain a minimum of 70 per cent appointment attendance rate
  • CRM data accuracy – 100 per cent data accuracy for all lead records, including contact details, conversation notes and follow-up actions

Required skills and qualifications:

  • excellent communication skills, both verbal and written
  • strong research and analytical abilities
  • proficiency in CRM Hubspot software and lead generation tools
  • ability to work independently and as part of a team
  • goal-oriented with a proven track record in meeting or exceeding targets
  • experience in sales or lead generation, preferably in design or kitchen industry

Benefits:

  • opportunity for career growth and advancement
  • ongoing training and development 
  • collaborative and supportive work environment

www.roundhousedesign.com

  • Applications have closed.