Surface Matter is seeking a studio and sales coordinator to join its team in London.
Surface Matter work with some of the most exciting materials out there – from sheets made of recycled paper to panels that play with light. We work with designers and makers who push the boundaries and bring materials to life, for good. Our inspiring surface materials have sustainable qualities and can be used in everything from retail and office spaces to kitchens or skate parks.
Working from our materials studio in London Fields, as studio and sales coordinator you’ll work through projects, supporting our team and our clients by updating information, sending out samples, sharing case studies and pricing information, discussing design criteria and material suitability, bringing in technical support and making useful connections where needed.
We are looking for someone who is driven and resourceful and wants to develop sales, build relationships and work on exciting design-led projects.
- keeping our space organised and full of energy – welcoming visitors, offering assistance and refreshments, arranging presentations and CPDs and setting up for meetings and events or online presentations
- supporting projects and sales – answering and directing phone and email enquiries, setting appointments, asking questions and sharing information and samples
- troubleshooting problems, identifying opportunities and suggesting solutions
- managing and prioritising projects and related tasks
- inputting and assigning leads and updating project information
- processing sample requests and sales orders – sending quotations and proformas, getting freight quotes, dispatching orders and updating delivery and tracking information
- submitting purchase orders of our materials and packaging, running reports and overseeing inventory and activity dashboard apps
- following architecture and design news, events and product developments
- coordinating office supplies, HS checks and contractor services
- leading team meetings, organising office snacks and team outings
Who we’re looking for:
- good with computers, you like using systems, spreadsheets and completing checklists
- great communication skills – you ask questions, listen, learn and figure out the next best steps and can explain complex information in a simple, relatable way
- you see problems as opportunities and like navigating through new situations and finding solutions
- a people person who likes to talk on the phone, ask questions and build relationships
- you like setting and achieving your own goals and priorities and want to take on and deliver multiple projects
- you may not know much about surfaces or materials, but you love design and making and crave to know how things are made and what they can do
- experience using a customer relationship management (CRM), enterprise resource planning (ERP) or accountancy/sales order processing (SOP), or stock management systems (ex. Sage, Insightly, Odoo, Xero, salesforce, etc.) is useful, but not essential
What else you might do:
- planning and producing gifts, events, collaborations and community outreach
- developing and feeding into social, marketing and brand content
- suggesting and implementing ways to improve our operations
- overhauling packaging with a lower carbon footprint + enhanced customer experience
- assisting in the R&D of a new way to recycle composite materials
- accounts payable/receivable – inputting invoices, payments and sending statements
- customs entry advice and training
What we can offer:
- full time, permanent position
- £22,500 – 26,000 salary depending on experience and pension and bonus opportunities
- 22 plus eight days annual leave, increasing up to 25 plus eight with length of service
- professional development reviews, extensive ongoing training through shadowing, workshops and tutorials
- open plan materials studio, sit-stand desks, Cyclescheme and Techscheme
- team lunches and events, healthy snacks and refreshments to keep you going, shared inspiration and Friday desk drinks
- an opportunity to learn about materials and manufacturing, visit interiors and see objects from projects you’ve worked on
Get in touch
We believe in working with good people and thinking long term. Joining a small team in a varied role means that outside of the day-to-day there are lots of interesting projects to get involved in to help us grow while achieving your goals.
If this sounds like the job for you, submit your CV and a short note about why you think you’d make a great fit – your journey, what skillsets you’re hoping to develop and what you like about this role and our company by clicking the ‘apply’ link below.