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London, UK
Receptionist/front of house
at Sybarite

Sybarite is looking for a receptionist/front of house staff to join its team in London.

Purpose of the role:

  • to provide comprehensive front-of-house support to the office and restaurant, while having  responsibility for the organisation of all office tasks; it requires a flexible approach, carrying out other ad-hoc duties according to the office needs.

Key relationships:

  • clients
  • operations team
  • staff 

Line management:

  • COO
  • studio manager

Personal skills:

  • at least three years’ reception/FOH experience
  • excellent phone manner is essential – you need to be professional, articulate, quick and accurate
  • confident communication skills – you need to be warm, friendly and smiley
  • organised and efficient – you need to take accurate messages, use your initiative, be on the ball  and always be aware of what is going on
  • ability to maintain a positive attitude
  • excellent verbal and written communication skills – excellent written and spoken English
  • strong time-management and organization skills
  • smart presentation – you need to take pride in your appearance and always look presentable as the face of the company
  • personality – a flexible and can-do attitude is essential, always going the extra mile
  • a calm approach to problem-solving is essential
  • a strong work ethic
  • high level of proficiency with Microsoft Office as well as competency using Teams and Zoom
  • someone who is highly proactive, able to come up with solutions to last-minute changes
  • eager to learn

Technical skills:

  • previous experience in a similar environment
  • completed high school certificate or equivalent
  • commitment to delivering a high level of service
  • ability to work on your own and as part of a team
  • competent level of IT proficiency with good knowledge of the MS Office suite
  • previous experience in cash handling 

Areas of responsibility:

  • meeting and greeting clients and visitors, contractors and couriers at main reception offering a warm  welcome
  • screening calls and taking detailed, accurate messages
  • cleaning, organising, and maintaining the reception area, meeting rooms and restaurant area
  • ensuring visitor refreshments are adequately stocked and that all crockery is clean, serving trays  are wiped and glasses are polished
  • processing queries and complaints effectively seeking referrals where appropriate and to always  put the client first and foremost
  • maintaining the meeting rooms area client areas ensuring refreshments are provided, – liaising with IT to ensure AV set up as required
  • maintaining the visitors log and ensuring contractors, visitors and guests are aware of office fire  safety procedures
  • ensuring clients receive VIP treatment
  • demonstrate pride and professionalism in all aspects of customer service and to provide flexible  and responsive assistance to clients and colleagues alike
  • manage the booking of meeting rooms on a computerised meeting room booking system
  • booking couriers and taxis, local travel
  • using the online booking of same-day, overnight and  international couriers
  • ensuring that post is collected daily and distributed
  • logging all incoming parcels and distributing as required
  • managing the company info@ inbox; sorting spam mail and forwarding emails of importance to the  correct department or person


  • liaising with ground floor reception
  • having an eye for detail, doing floor walks – checking meeting rooms are perfect each time and the studio is presentable
  • liaising with other teams including the Kitchen team and cleaning team
  • eeekly ordering of office food supplies
  • checking and ordering of stationery supplies
  • replenishment of all First Aid kits
  • checking daily cleaning inventories to ensure all areas of the office are immaculate, reporting  back to the relevant person when this is not happening
  • setting up studio space for PT and Yoga
  • setting up studio for life drawing, other staff well-being activities
  • managing company parking spaces
  • ensuring Tidy Thursdays take place
  • managing First Mile Account, ensuring that all waste sacks are topped up, booking ad hoc waste  clearances as required
  • report any facilities issues if discovered to the studio manager  

Administrative duties:

  • liaising with the founders and SMT
  • supporting with catering for lunch/breakfast meetings
  • aministration Ad hoc duties
  • sorting and distributing daily post
  • copying, scanning, printing when required
  • photocopying, faxing, binding and filing company documents
  • ensuring printers are replenished with paper
  • updating contact lists on the company database
  • on a weekly basis confirm team attendance with the studio; relay numbers to operations team and kitchen
  • take daily register to ensure accurate attendance recorded for health and safety; inform staff of weekly lunch menu and rota
  • weekly communication to all staff in and end-of-week document
  • working with the studio manager to ensure IMS systems and procedures are maintained


  • assisting with event planning and delivery whether this be VIP events or in-house events
  • providing support to the studio manager during busy periods
  • running errands for the directors and booking lunches/dinners etc.

This list is not exhaustive and is subject to change with the requirements of the practice.

Please submit your application via the apply for job button below.

Salary: Undisclosed
  • Applications have closed.