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London, UK
Home stylist
at West Elm

West Elm is hiring a home stylist to join its team in London.

West Elm is looking for a home stylist to join its team in Central London, Tottenham Court Road.

Our story

Our home base is nestled down under the Manhattan Bridge in DUMBO, Brooklyn, and our 65+ retail stores can be found in the United States, Canada, Australia and the UK. We’re a member of the Williams-Sonoma, Inc. portfolio of brands. Our UK business was launched in 2013 with stores in central London, White City and Kingston

A little about the role

Primary function

In this design retail based role you will need to provide customers with excellent customer service and a unique shopping experience by offering advice on space planning, furniture placement, colour palettes and product recommendations based on our current collections.  Provide in-store consultations to both personal clients and trade. Meet or exceed personal sales goals, bringing incremental sales to the store’s business.

Essential duties and responsibilities:

  • utilise design expertise to assist clients during consultations in-store regarding the design of their spaces
  • measure and assess the client’s living spaces to make sure our product is suitable
  • create space plans by hand sketching and using the 2D space planner tool
  • get to know your clients and the scope and needs of their decorating projects by asking open-ended questions and listening carefully
  • make product, colour and design recommendations to suit their style and needs. Anticipate the client’s needs for every room in their home and make suggestions
  • provide clear, reliable details about the quality, versatile uses and care of our products
  • follow through with each customer to ensure their experience is seamless from the initial shopping experience to the delivery and set up of their purchases
  • build lasting client relationships. Contact clients regarding new product arrivals, sales or promotions
  • build the store’s business by providing world-class service, suggesting a complete design solution and securing the sale
  • maintain a professional appearance that represents the West Elm brand
    maintain knowledge of current sales and promotions
  • efficiently and accurately perform register transactions i.e., sales, returns, and exchanges
  • perform other duties as assigned by management

Skills/knowledge:

  • the ability to communicate effectively with customers, management and the store team
  • the ability to focus on the customer through clienteling, customer service, selling skills and follow-up skills
  • drive innovation and change by thinking proactively – anticipating client’s needs and problem-solving
  • model personal accountability by acting with the highest level of honesty and integrity
  • drive execution by prioritising and demonstrating the ability to handle multiple tasks simultaneously while meeting deadlines
  • ability to be mobile and engaging on the sales floor
  • ability to engage, connect and inspire customers in the store and during in-home consultations with decorating and styling expertise. Passion for interior decorating, architecture, art and connecting to design trends and inspiration

Qualifications and requirements:

  • one to two years’ retail sales and customer service experience – home furnishings retail preferred, but not required
  • one to two years’ design experience, design/creative degree interior design certification is helpful – preferred, but not required
  • experienced in retail and service-oriented environment
  • full availability and flexibility to work over the week, some weekend work also included as the business requires
  • proficient in the following programs: Powerpoint, Photoshop, Excel and we can provide training in our 2D space-planning tool

Please submit applications using the apply for job button below.

www.westelm.co.uk

  • Applications have closed.