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London, UK
Home stylist
at West Elm

There is an opportunity for a home stylist at west elm in London.

Our story

Our home base is nestled down under the Manhattan Bridge in DUMBO, Brooklyn, and our 65 plus retail stores can be found in the United States, Canada, Australia and the UK. We’re a member of the Williams-Sonoma Inc. portfolio of brands. Our UK business was launched in 2013 with stores in central London, White City and Kingston.

A little about the role

Primary function

In this design retail based role, you will need to provide customers with excellent customer service and a unique shopping experience by offering advice on space planning, furniture placement, colour palettes and product recommendations based on our current collections. You will also provide in-store consultations to both personal clients and trade. You will meet or exceed personal sales goals, bringing incremental sales to the store’s business.

Essential duties and responsibilities:

  • utilise design expertise to assist clients during consultations in-store regarding the design of their spaces
  • measure and assess the client’s living spaces to make sure our product is suitable
  • create space plans by hand sketching and using the 2D space planner tool
    get to know your clients and the scope and needs of their decorating projects by asking open-ended questions and listening carefully
  • make product, colour and design recommendations to suit their style and needs, anticipating the client’s needs for every room in their home and make suggestions
  • provide clear, reliable details about the quality, versatile uses and care of our products
  • follow through with each customer to ensure their experience is seamless from the initial shopping experience to the delivery and set up of their purchases
  • build lasting client relationships and contact clients regarding new product arrivals, sales or promotions
  • build the store’s business by providing world-class service, suggesting a complete design solution and securing the sale
  • maintain a professional appearance that represents the West Elm brand
  • maintain knowledge of current sales and promotions
  • efficiently and accurately perform register transactions eg. sales, returns and exchanges
  • perform other duties as assigned by management


  • ability to communicate effectively with customers, management and the store team
  • ability to focus on the customer through clienteling, customer service, selling skills and follow-up skills
  • drive innovation and change by thinking proactively, anticipating client’s needs and problem-solving
  • model personal accountability by acting with the highest level of honesty and integrity
  • drive execution by prioritising and demonstrating the ability to handle multiple tasks simultaneously while meeting deadlines
  • ability to be mobile and engaging on the sales floor
  • ability to engage, connect and inspire customers in the store and during in-home consultations with decorating and styling expertise
  • passion for interior decorating, architecture, art and connecting to design trends and inspiration

Qualifications and requirements:

  • one to two years’ retail sales and customer service experience – home furnishings retail preferred, but not required
  • one to two years’ design experience, design/creative degree interior
  • design certification is helpful – preferred, but not required
    experienced in retail and service-oriented environment
  • full availability and flexibility to work over the week, weekend work also included as the business requires
  • proficient in PowerPoint, Photoshop and Excel, and we can provide training in our 2D space-planning tool

Please apply via the apply for job button below.

Salary: Undisclosed
  • Applications have closed.