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London, UK
Senior operations manager
at Zaha Hadid Design

Zaha Hadid Design is seeking a senior operations manager to join its team in London.

Reporting to: directors
Hours: 10.00 to 19.00
Purpose of role: to work closely with the sales, design and development team offering logistical support
Location of role: London
Key relationships:
Internal: directors, design team, sales team and product development team
External: 3PL partners, suppliers and customers.

Personal skills and experience required:

  • minimum of four years experience. Ideally from logistics within the furniture, design or luxury products industry
  • team player – build relationships with other internal and external teams and functions
  • a good understanding of supply chain management processes
  • excellent communication skills, both written and verbal and negotiation abilities
  • complex planning and problem-solving skills
  • analytical thinking
  • a strong positive focus on customer care
  • great organisation and attention to detail
  • the ability to work effectively and efficiently within a team
  • strong IT Skills including advanced knowledge of Microsoft Excel as well as willingness to adapt to various other software/systems
  • innovation and creativity: as our business grows it is vital to find simple solutions to complex tasks

Areas of responsibility:

  • establish and maintain key working relationships with 3PL partners, suppliers and customers
  • negotiating and arranging freight options for inbound/outbound goods, ensuring the flow of merchandise from one point to the other is smooth
  • liaise with the 3PL with regards to customer’s special labelling, packaging and delivery requirements as specified in routing guides
  • managing inventory integrity across multiple sites, including scheduled stocktakes and cycle counting activities
  • collating documentation and information to arrange shipments/collections (booking forms, dimensions, certificates and invoices) as well as facilitating transfer of information to logistics partners
  • responsible for maintaining the database in relation to dispatch of product (export documentation) including regular tariff classifications
  • providing order status updates to clients, as well as handling investigations related to issues with dispatched orders
  • updating and maintaining various systems with up-to-date information
  • to prepare regular analysis of sales and product performance for internal distribution
  • regular meetings with business partners to ensure KPI’s are being met, as well as rate negotiations
  • occasional warehouse and other administrative duties/re-works needed as deemed necessary by the business
  • ensure time-sensitive tasks are completed within set deadlines and budgetary requirements

www.zaha-hadid.com

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