London, UK
US sales support and logistics assistant
at Soane Britain
Soane Britain is seeking a US sales support and logistics assistant to join its team in London.
Company overview
Soane Britain, led by Founder Lulu Lytle, designs and makes exceptionally well-made furniture, upholstery, lighting, fabrics, wallpapers and interior necessities that consistently reward the investment, adding a joyful atmosphere to any interior.
Every Soane Britain design is made in Britain in small workshops that excel in traditional crafts, such as iron forging, rattan weaving, chair making, precision engineering and saddlery.
Soane Britain’s client list includes international interior designers, decorators and architects with Soane Britain’s designs found in many important private houses, chalets and yachts around the world as well as hotels, restaurants, members clubs, boardrooms and retail spaces.
For more information please visit www.soane.com or join our social media platforms on Facebook, Twitter, Pinterest and Instagram.
Purpose of the position
This is an exciting role within the sales support department that has been created to support Soane’s growth in the United States. This junior position is perfect for someone with zero to two years of experience. The primary role is to provide administrative support to the US-based account managers in three office locations (New York, Atlanta and San Francisco). Due to the high quality of our workmanship and complexities with international shipping, we are looking for a support assistant to manage and process US orders, logistics requests, as well as working with shippers to deliver orders to clients on time.
Using your knowledge of Soane’s products and customer service skills, you will act as a liaison between clients, sales and manufacturing, as well as building relationships with our trusted shippers. The challenge will be to build these multi-layered relationships working in a fast-paced environment.
As a member of the sales support team, you will be key to ensuring the Soane client is kept at the forefront of all decisions. The role will require you to be detail orientated, highly organised and able to multi-task.
Duties and responsibilities
Logistics:
- responsible for all direct contact with Soane’s preferred shippers when arranging US deliveries including but not limited to shipping quotations, lead times and packing
- build a delivery schedule of goods out dates for all US orders, issuing shipping invoices where necessary and liaising with the manufacturing Co-ordinator
- arrange daily FedEx shipments
- creatively propose solutions to any shipping delays or issues with regards to client orders (with assistance from the head of sales operations)
- provide shipping updates on all orders at the weekly US sales support and manufacturing meeting
- oversee all US appro loans including paperwork, shipping arrangements and management of our internal stock system
- ensure all relevant information and processes are captured and kept up to date in the US logistics manual
- ensure all sold stock items for the US are updated in Soane’s internal stock system and that the finance department has accurate information and paperwork (where applicable)
Client management:
- provide an exceptional and efficient service to Soane clients using our trusted advisor approach
- prepare quotations and proformas for sales managers overseeing residential projects located in the Northeast
- work with the sales support Co-ordinator to ensure client orders are paid for and delivered on time
- provide clients with information on order prior to shipping as well as secure payments on balance invoices
Skills or qualities for the position:
- technologically savvy with excellent knowledge and use of Microsoft Excel
- quick learner with outstanding attention to detail
- appreciation of working in a luxury environment
- proactive
- high standard of verbal and written communication
- furniture experience and/or logistics knowledge is an advantage
Company benefits:
- competitive salary
- pension contribution
- health insurance cash plan, including access to GP and mental health helplines
- company car scheme
- cycle to work scheme
- income protection
- generous holiday allowance and a day off on your birthday
- unique culture that includes: Christmas and summer parties, monthly social team drinks and events, internal training
- staff discounts on Soane designs and access to warehouse sales
To submit your application please click the ‘apply’ link below.