London, UK
Sales and showroom coordinator
at Coco Wolf
Coco Wolf is looking for a sales and showroom coordinator to join its team in London.
Coco Wolf and Barton Bespoke are revolutionising how we live inside and out. Created in 2014 by native New Zealanders James and Rebecca Lorimer, Coco Wolf is a design-led, ethical and sustainable brand that aims to bring timeless, distinctive design to indulgent outdoor spaces through expert craftsmanship and uncompromising quality. Our manufacturing facility, Barton Bespoke, is in Long Eaton, UK.
The sales and showroom coordinator will assist the sales and showroom manager in the day-to-day running of the showroom, ensuring that the space is visually merchandised to an excellent standard and supporting the administrative aspect of sales.
The key responsibilities of the sales and showroom coordinator
Client facing:
- ensure the highest level of customer service is extended to all customers, whether in person, on the phone, or via email
- conduct a general meet-and-greet with walk-in clients, confidently introducing the brand and product before assisting the sales and showroom manager and/or creative director with consultations, sample picking and pricing
- answer the phone and emails in a professional manner
- issue new client quotes and invoices and proactively follow up
After-sales and logistics coordination:
- oversee the after-sales process to ensure customer satisfaction and loyalty, promptly and efficiently addressing any queries or concerns
- liaise with the factory regularly to monitor the status of orders, ensuring they are on track and proactively communicating any delays or issues to customers
- coordinate with logistics to organise timely deliveries, ensuring a seamless process from order to delivery
- manage fabric orders and other materials, working closely with suppliers to ensure quality and timelines meet the company standards
Showroom duties:
- maintain the showroom’s high standard of presentation and efficiency
- ensure sample displays are replenished and presentable
- assisting sales and showroom manager with display and layout of showroom and visuals are kept on par
- prepare the showroom for client meetings and support the sales and showroom manager and/or head of marketing for any showroom events
- general office housekeeping, such as ordering office supplies
- key holder responsibilities
Administrative duties:
- day-to-day shared management of the enquiries inbox
- build strong relationships with C Suite, team members who work remotely and the factory team
- assist the wider team with day-to-day tasks; no day is the same
- liaising with remote team members to dispatch samples
- miscellaneous administrative tasks when required
- to assist the sales and showroom manager in ensuring that sales targets are exceeded with a strong understanding of the sales plan for the year ahead
The successful sales and showroom coordinator will be:
- familiar with the design and interior industry, with a minimum of two years’ sales experience in a similar role
- strong team player familiar with working in a small team and a fast-paced environment, with the ability to multitask and work independently
- fluent in English, both written and verbal
- wanting to pursue a career in interiors and sales
- have a keen interest in interiors and design and an eye for colour, textiles, and mood boards
- highly organised and conscientious, flexible and willing to work after hours and on weekends when necessary
- ambitious and passionate about achieving results
- meticulous attention to detail, both operational and customer-focused
- well-presented and articulate, always demonstrating respect and politeness
- proficiency with Microsoft Office, particularly PowerPoint and Excel and sales platforms such as Pipedrive
Employment type: full-time
Please submit the application by using the apply for job button below.