London, UK
Office and operations manager
at Richard Miers Garden Design
Richard Miers Garden Design is hiring an office and operations manager to join its team in London.
We are looking for a dedicated and highly organised office and operations manager to oversee the smooth running of our office and support the business in achieving its strategic goals. This role is perfect for someone who enjoys a mix of operational management, office oversight and a touch of personal assistance work. It would suit a candidate with previous experience of operations or office management, who is keen to put their own stamp on a growing firm. You will play a pivotal role in ensuring our office runs efficiently while also contributing to the overall success of our bespoke garden design projects.
Key Responsibilities
Office and administration:
- oversee daily office operations, including supplies and facilities management
- manage clerical tasks like timekeeping, holiday rotas and employee records
- organise regular team meetings and quarterly reviews, taking minutes
Strategic planning and business development:
- contribute to business strategies and goals
- lead on the improvement of internal processes for efficiency and client satisfaction
- ensure compliance with internal policies and external regulations
- support marketing efforts, including email campaigns, social media and website updates
Project coordination:
- assist the director with fee proposals, tenders and project estimates
- coordinate garden design projects, ensuring timelines and quality standards are met
- facilitate communication between clients, contractors and suppliers
Financial management:
- collaborate with the accountant and director to maintain financial records and invoicing
- monitor budgets and resource allocation
- be responsible for timely invoicing and facilitating prompt payment from clients
Human resources:
- manage recruitment, onboarding and staff development
- foster a positive workplace culture and organise team activities
Personal assistance:
- provide personal assistance to the company’s founder, Richard Miers, including managing his schedule, booking travel and handling correspondence
- assist with personal errands and tasks as required
Qualifications and experience:
Essential
- proven experience in operations/office management including creating and implementing systems to improve efficiency and productivity, preferably within a creative or design-focused business
- strong organisational and multitasking skills with a keen eye for detail
- excellent written and verbal communication, and interpersonal skills with the ability to build strong relationships with clients, staff and suppliers
- proficiency in Microsoft Office (Excel, Word, Outlook, Teams etc.)
- a self-starter with the ability to work independently and as part of a small, dynamic team
- eligibility to work in the UK and Europe and possession of any relevant visas
Desired
- experience of working in the garden and landscape design and/or construction industry/knowledge of compliance and regulations of the sector
- familiarity with: Photoshop, InDesign, SketchUp and AutoCAD
- experience with using: Mailchimp
- social media experience
- financial acumen, with experience in budgeting and financial reporting
- project or operations management training
What we offer:
- competitive salary based on experience
- 25 days holiday per year (in addition to public holidays)
- company pension
- flexible working
To apply please submit your CV via the ‘apply for job’ button below.