London, UK
Prime assistant
at The Modern House
The Modern House is hiring a prime assistant to join its team in London.
Applicants must be willing to travel to the London office on a daily basis.
We are looking for an impeccably organised, team-oriented person to provide administrative support to the prime team across The Modern House and Inigo.
The role primarily involves supporting the prime appraisals team in client communication, coordination and arrangement of photography and particulars for some of the finest homes in the UK. The successful candidate will also work across other areas of the prime team, supporting other roles within the team when required, such as viewings coordination, market research and the preparation of presentations.
Enquiries arrive by phone and email, and you will need to be able to be reactive, prioritise tasks effectively, and provide outstanding customer care with clear and confident communication to high net-worth individuals.
You will work very closely with the rest of our committed team to set new standards in estate agency and deliver the best service for our clients, buyers and viewers. Previous experience in estate agency is not necessary, but the ability to juggle tasks and retain information in a commercial environment is essential.
This is a unique opportunity to become a vital member of a forward-thinking company with a reputation for innovation and excellence.
Primary objectives:
- to support the prime appraisals team in an administrative capacity; preparing client communication such as emails and letters, data input and market research, and communication between departments to ensure efficiency
- where capacity demands, you may be required to communicate with enquiries and book viewings, as well as log feedback in to our agency CRM system and convey this effectively to our client/buyer
- to build a strong rapport with clients and buyers and work closely with the team to ensure we are providing impeccable customer service to all
- to handle sensitive matters for HNWI (high net-worth individuals) with the utmost discretion
- assist the new client team in the verification of ID documentation for clients and anti-money laundering requirements
- to act as a point of contact with other internal departments where cross-departmental client care occurs
The successful candidate will be:
- ambitious and willing to play a proactive role in a rapidly growing company
- an exceptional and confident communicator
- a team player who prioritises the collective over the individual
- enthusiastic about providing exceptional customer service
- adaptable and flexible
- rigorously organised
- have an interest in modern and historic architecture and design
The above list of responsibilities is not exhaustive, and the prime assistant may be required to fulfil other duties when required.
The Modern House & Inigo are proud to provide equal opportunities to all. Every role is open to all individuals regardless of age, disability, sex, gender, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
The deadline to apply for this role is 10:00pm on Sunday 11 September.