London, UK
Sales support
at Case Furniture
Case Furniture is looking for a sales support candidate to join its team in London.
Sales support, Case Furniture, full-time.
Established in 2006, Case has always believed that the best design should be accessible to the main market. Working with world renowned, award-winning designers, Case is a vanguard of creativity, creating furniture that is modern, yet full with integrity and character.
We are looking for an extremely well organised, enthusiastic and well-rounded sales support to help our retail, contracts and wholesale teams. We are a friendly, small, but growing team, and the role will be based in our head office/showroom in Wandsworth.
Responsibilities include (but not limited to the following)…
Order processing:
- manage orders from clients’ initial purchase, through to final delivery
- process all orders received using our sales management system
- send out order confirmations to customers
- be the point of contact for all order related enquiries
- deliver efficient communication with customers throughout the entire process
- create and issue invoices
Showroom support:
- ensure showroom is neat and tidy and products are correctly labelled and well presented
- manage replenishment of sales material, including product sheets, swatches, spare fittings and stationary
- organise loan samples for trade, photoshoots and press
- manage customer database, and any other ad hoc duties
Logistics (retail and contracts only, not wholesale):
- liaise with our logistics partners to obtain shipping quotes for retail and small contracts orders. (Support our logistics team at busy times for wholesale orders)
- schedule in deliveries with our in house delivery team, freight forwarders and other logistics partners
- manage stock reservation and be the point of contact for stock related queries with the warehouse
- advise customers on the deliveries and deal with any delays in shipping accordingly
Key skills:
- you like to take ownership of your accountabilities and can work independently, as well as part of a team, with an organised and systematic approach
- excellent communication and relationship building skills
- experience within the furniture or design industry will be a distinct advantage
- experience with Excel
If you have a passion for great design, are a good communicator and have excellent organisational skills, in addition to all of the above, we look forward to hearing from you.
Level: entry-mid level
Hours: five days per week including Saturdays
Remuneration: according to experience
Start date: as soon as possible
Please note that we are only able to respond to candidates shortlisted for interview.