London, UK
Logistics and sales support
at Pinch
PINCH is recruiting a logistics and sales support professional to join its team in London.
PINCH is one of the UK’s most prestigious, creative and successful furniture brands, created by Russell Pinch and Oona Bannon.
For 14 years we have been designing and distributing our award-winning, contemporary furniture and lighting to a global audience.
We are looking for an extremely capable and conscientious individual to join our team. Based at our design studio in Clapham North, this role will report to our sales team manager, supporting our sales team in ensuring the smooth fulfilment of goods sold, and working with our procurement manager, tracking the movement of stock and made to order goods through our business and onto our end client.
Our successful candidate will have a minimum of six months experience working in logistics and will have exposure to retail methodology, ideally within the furniture world, or in an equivalent high-end industry. They will have a strong understanding of commerciality, with an ability to work collaboratively in business that moves quickly, and has high expectations of our designs, our products, our service, and our own ability to enjoy the process as we go along.
Pinch is a company with an uncompromising idea of what makes a perfect piece of furniture. We are looking for a positive minded and energetic individual, who will be instrumental in making sure we run a company that puts design, quality and good service first.
Our successful candidate should naturally possess a warm and friendly personality and be happy to work in a close-knit, customer-focused team where full training will be given. Good communication skills, including fluent spoken and written English, are essential.
Key tasks:
- track and update order confirmations and expected lead-times
- arrange and communicate customer deliveries and install
- ensure effective internal communication
- liaise with customers in relation to balance payments, managing release of goods
- liaise with external companies regarding packaging and shipping, organising deliveries and installations for local and international clients
- manage customer contact database
- first port of call for after sales service
- support the sales team in producing quotations, purchase orders and collating accurate pricing
- work with the sales team to reach commercial targets
- manage sample requests and issue
- support stock take activities
- co-maintain studio presentation
- provide administrative support to the sales team and procurement manager
Key skills:
- fluent, sophisticated written and spoken English
- financially fluent and mathematically strong
- previous sales administrative and logistical experience is required, ideally at the luxury furniture end
- excellent after sales and customer service skills
- highly organised, accurate and precise
- excellent time management skills and ability to multi-task to meet deadlines
- practical, self-motivated, flexible, service-oriented team player who is not afraid to get hands dirty
- Apple Mac and Microsoft office proficient
- strong initiative taker, and proactive thinker to resolve queries and complaints
- full clean UK driver’s license preferred
This is a Mon – Fri 9am – 6pm position based in our Clapham North studio
Some Saturdays with time in lieu may be required.
Contract: permanent
Holiday: 20 days p.a.
References required
Salary commensurate to experience
To express your interest, please submit your CV, a photograph, and a covering letter explaining why you think you’d be a great addition to our company by clicking the ‘apply’ button below.
Please note that this is purely an administrative role and not a design opportunity. Recruiters need not apply.