London, UK
E-commerce/fulfilment assistant
at Tom Dixon
Tom Dixon is looking for an e-commerce and fulfilment assistant to join its team in London.
With an ambition to become the place to build your career in the design and interiors industry, this is an exciting time to come on board with one of the world’s leading design companies. We’re looking for a proactive and enthusiastic e-commerce and fulfilment assistant to support with the maintenance of our global websites and manage the retail order flow. You will play a key role in supporting the digital team as we grow our online presence. This is a full-time role based in London and reports into our e-commerce operations executive.
Our story
Established in 2002, Tom Dixon is a British design and manufacturing brand with a commitment to innovation. We design, develop and sell extraordinary objects and spaces for everyday use, including lighting, furniture and interiors.
The company has a well-established global customer base which has achieved double-digit growth over recent years, and years and is set to continue this trend over the next five years.
The company has offices in London, New York and Hong Kong, and launches new collections bi-annually at the Milan Furniture Fair and Maison in Paris. Our extraordinary new head office is located at:
1 Bagley Walk
Kings Cross
London
N1C 4PQ
More information about us can be found on our website.
About the role
Your role will assist in maintaining the product catalogue across our global websites and ensuring all website content is relevant. Working alongside our customer service and IT teams, your role will also be pivotal in ensuring a smooth flow of Tom Dixon online services.
More specifically you will be responsible for:
- website administration – you’ll uphold the relevancy of all online content, including our T&Cs, pricing, URLs and SEO. In addition, you will assist in maintaining our online product catalogue, technical information and contact details across all global websites
- retail order management – our role will be responsible for ensuring all orders placed through our website and stores are passed accurately into our ERP system and processed efficiently and against KPI’s. You will also identify stock errors daily across our website and 3rd party online vendors
- customer service – you will assist the one channel customer services team in monitoring and resolving customer enquiries. You will also support the operations, IT to proactively combat potential issues and ensure 100% customer satisfaction and smooth flow of TD online services
A successful first six months in this role will see you maintain the website integrity through gaining a comprehensive understanding of internal systems and an in-depth product knowledge. Furthermore, you will successfully achieve efficient order fulfilment and support Tom Dixon’s customer services and IT teams in offering the best possible service.
About you
We’re looking for an enthusiastic and driven individual who is motivated to build their career within the design and furniture industry. With a keen eye for detail and strong interpersonal skills, the ideal candidate will have experience working in an office environment to tight deadlines, they will have excellent Microsoft Excel skills and or web service program experience and be used to managing large volumes of data, ideally with a known erp stock management system.
More specifically:
- a strong desire to build a career within e-commerce
- the ability to work to tight deadlines and in a fast-paced environment
- excellent written and spoken communication skills
- self-motivated with a pro-active attitude
- ability to prioritise and manage multiple and competing tasks
- the aptitude to build strong relationships with key departments and stakeholder
- proficient in Microsoft Excel
- knowledge of Magento, Google Analytics and Microsoft Navision is beneficial
If this role excites you and what we’re looking for sounds like you, please submit your CV, together with a covering letter describing why you think you are the right person for us addressed to Molly Allen.
For the right candidate, we will offer a competitive remuneration package alongside the opportunity to build an extraordinary career within one of the world’s leading design agencies and lifestyle brands.
We embrace diversity in all applicant’s backgrounds. The successful applicant must have eligibility to work in the UK.