London, UK
Ecommerce coordinator
at Pentreath & Hall
Pentreath & Hall is hiring an ecommerce coordinator to join its team in London.
An exciting opportunity has arisen for a customer-focused, dynamic and motivated candidate to run the day-to-day online operations of our globally reputable central London-based homewares company.
Our ideal applicant will have excellent commercial awareness, numeracy and communication skills and a love of working collaboratively with a small, friendly team.
The ecommerce coordinator will work closely in unity with the shop manager and creative director and will be responsible for the following:
- photographing and editing products for web use
- creating, improving and maintaining detailed product descriptions and content, including regularly updating the homepage and news page
- uploading and updating product images, pricing and associated codes/copy
- maintaining the product photo library
- compiling and sending shop newsletter
- providing a high quality customer experience at all times
- writing, scheduling and regularly posting engaging content to P&H social media platforms
- managing existing products and online inventory; identifying and rectifying gaps and redundancies within the website
- regular and thorough function checks and general website admin
- effectively managing online customer communications and enquiries
- liaising with courier partners to optimise shipping rates and service
- optimising and fine-tuning traffic analytics to drive sales
- regular reporting for directors
- understanding and working in line with brand messaging and tone of voice
- comprehension of technology systems and the ability to effectively communicate with technical support
Proven experience of working with Shopify and a clear working knowledge of Microsoft Excel is imperative as well a strong understanding of fulfilment systems and product management.
A strong interest and talent in producing appealing written content for the website and social media platforms is essential. An appreciation for design and interiors is advantageous.
The vacancy would suit a highly organised person with enthusiasm and focus to drive sales and enhance customer experience.
The role is permanent and full-time, based at our studio in Bloomsbury.
Salary: £30,000 – £39,000 per annum
Due to the anticipated volume of applications, unfortunately it will only be possible to contact candidates selected for interview.