London, UK
Account manager
at Sogni Di Cristallo
Sogni di Cristallo is seeking an account manager to join its team in London.
About us
Sogni di Cristallo is an Italian leading agency of light fitting designers, manufacturer and glass master makers based in Venice, Italy and London. SDC guarantees a formidable connection between the master glassmakers of Venice and the designers from around the world: we work with architects, interior designers, private clients to deliver important B2B contract projects for commercial buildings, restaurants, hotels and custom made projects worldwide. SDC is expanding its business and just opened a company branch in London.
Role
We are looking for an account manager to manage our company’s sales and customers relations. This is a key role that sits between the production, creative, and project management teams based in both Italy and London. the person will have a fundamental role in ensuring client satisfaction on several aspects: products quality, project management, timing and budgeting. The ideal candidate will be a young and motivated person with optional experience in B2B design projects, alongside being an excellent communicator and problem solver.
The person will assist the company director during the commercial process and will be entertaining communications and meetings with SDC technical team, customers, designers, suppliers in relation to shipments, timing, deliveries till order completion.
Responsibilities:
- lead point of contact for all customer account management matters; building, developing, and maintaining strong, long-lasting client relationships with heavy focus on client success and satisfaction
- ensure the timely and successful delivery of our solutions according to customer needs and objectives
- assist with client requests through effective objection handling as needed, whilst minimizing issue escalation where absolutely possible
- oversee day-to-day running of multiple projects
- ability to identify new business opportunities with existing clients, whilst identifying areas of improvement to maintain relationships with existing clients
- assist during the overall commercial process till project delivery and completion
- manage communications with all parties involved in the commercial process
- expand current client portfolio in the UK
Requirements:
- London-based English/Italian speaker
- team player, keen to learn a new job
- proactive approach to undertake responsibilities with the chance of a career growth within the company
- great communication skills
- good listening, negotiation and mediation abilities, able to handle difficult client situations in the most diplomatic way while maintaining a calm presence
- good organisational and time-management abilities
- proven ability to juggle multiple account management projects at a time
- experience delivering client-focused solutions to customer needs
Salary proposal will be proportional to level of experience.
Please submit your CV and cover letter outlining your interest in the role and relevant account manager experience using the apply for job button below.