Dezeen Jobs

BeforeBricks is looking for a part-time customer service and admin assistant to join its remote team in the UK.

BeforeBricks is an architectural design and planning consultancy helping homeowners across the UK with planning applications, architectural drawings and building regulations on a fixed-fee basis.

We are looking for an organised, friendly communicator to keep our clients informed and our projects moving. You will be the first point of contact for many of our clients and will work closely with our project coordinators and architectural team.

Hours: 20-25 hours per week (Monday to Thursday or Monday to Friday)

Salary: £25,000 to £30,000 per annum pro rata (based on a full-time week), depending on experience

Responsibilities:

• responding to client enquiries by email and phone in a clear, helpful and timely way
• sending clients regular updates on the progress of their projects and applications
• contacting local councils to chase validation, updates and decisions
• keeping client and project records accurate in our CRM, Pipedrive
• organising project documents and folders in Google Drive
• supporting the team with general admin, including scheduling calls and preparing documents

Requirements:

• previous experience in a customer service or administrative role
• excellent written and spoken English
• strong organisational skills and the ability to manage several tasks at once
• confidence using Google Workspace and learning new software
• a reliable internet connection and a quiet space to work from home
• based in the UK with the right to work in the UK

Desirable:

• experience in architecture, planning, property or professional services
• experience using a CRM such as Pipedrive

What we offer:

• a fully remote role within a supportive team
• part-time hours with a fixed weekly schedule agreed with you at the start
• 28 days of holiday per year, pro rata, including bank holidays
• workplace pension
• full training on the planning process and our systems

How to apply:

Please submit your CV and a short cover letter explaining why you are suited to the role.

www.beforebricks.com