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David Mellor is seeking an assistant manager to join its team in London.

About David Mellor

David Mellor is a celebrated British design company, known for beautifully made cutlery, tableware, kitchenware and carefully chosen craft and design-led products.

Our Marylebone shop is our biggest store to date – located just off Marylebone High Street – and showcases the full David Mellor Collection alongside an extensive range of tableware, kitchenware and British craft.

The role:

We are looking for an enthusiastic, reliable and commercially-minded assistant manager to support the day-to-day running of our Marylebone store.

Working alongside the store manager, you will help create a welcoming shop experience, deliver exceptional customer service, share the stories behind our products, support colleagues on the shop floor and play a valued part in our small team.

Key responsibilities:

• support the store manager with daily operations, sales performance and team leadership
• deliver knowledgeable, warm and attentive service to customers, including advice on cutlery, tableware and kitchenware
• support, encourage and guide the retail team so everyone feels confident, valued and able to do their best work
• help keep the shop looking beautiful – calm and inviting – with displays that reflect the quality and care behind the David Mellor range
• take care of stock management: replenishment, deliveries, pricing and everyday administration with accuracy and attention to detail
• help customers with orders: enquiries and after-sales service in a patient, organised and professional way
• lead by example and look after the store when the store manager is away
• bring ideas, energy and warmth to help the shop grow its customer relationships and local presence

About you:

• you will already be working as a senior sales assistant, supervisor or assistant manager, ideally in premium retail, interiors, homeware, design, fashion or lifestyle
• you are passionate about excellent customer service and helping customers choose things they will use and treasure
• you are warm, approachable and confident speaking with customers and colleagues
• you are organised, practical and happy to be hands-on, whether that means serving customers, supporting the team, or helping with stock
• you have excellent attention to detail and take pride in keeping a shop looking beautiful and well cared for
• you understand the importance of sales and commercial results – while never losing sight of excellent customer service
• you are flexible and happy to work retail hours, including weekends
• a genuine interest in design, craftsmanship, quality products and cooking would be a strong advantage

Location and hours:

The role takes place in David Mellor Marylebone, 14 New Cavendish Street, London W1G 8UW.

This is a full-time role of 40 hours per week and will include weekend working on a rota basis. 9.45am, 6.30pm (Mon-Sat) and 10.45am – 5.00 pm (Sun).

www.davidmellordesign.com