London, UK
Technical support engineer
Hassell is looking for a technical support engineer – tiers one and two to join its London team.
The role
Join our international, multidisciplinary design practice as a technical support engineer tiers one and two.
Reporting to the user support team leader in Australia, and based in the vibrant area of Shoreditch, this newly created position supports 65 user across London and Cardiff and offers a variety of interesting and challenging work within a global team setting.
With an ability to operate as the sole technical expert in our UK studios, you will provide first and second tier desktop support to our designers and other professionals, with the aim of improving the level of service in our practice.
About you
With at least five years’ experience in technical support roles, you have a strong client focus with excellent customer service skills and sense of urgency. You are a natural problem solver and have demonstrated your ability to think analytically and make informed decisions in prioritising activities, often with conflicting response times.
You are reliable, proactive and intuitive, with a track record of managing the delivery of activities in line with service level agreements. You understand the diversity and technical knowledge of the users you support and are capable of articulating technical information in a user-friendly manner.
You possess experience with troubleshooting and administration of Microsoft Windows seven plus, active directory, Office 365, storage and backup applications, Microsoft server 2008/2012 and cloud applications and services.
Experience/certifications in the following areas is highly regarded, but not essential:
– ITIL Foundation Certification or an understanding of the ITIL framework
– Microsoft Server Certification – MCSA
– Foundation Networking Certification
– Citrix
– SharePoint
– Skype for Business / Lync
– troubleshooting design applications
– troubleshooting Apple products
– networking skills
– understanding of infrastructure security and troubleshooting
Why HASSELL?
We consider our people to be our greatest resource. With that in mind, we place great emphasis on attracting, retaining and developing the best talent.
We place value on the quality of ideas and the contribution our people make to our open and collaborative culture. We support innovation and creativity to enable exceptional design outcomes.
We value diversity, employing people across a number of regions, representing many different cultures and ethnic backgrounds. Our team has access to a range of benefits to support development and wellbeing:
– creative studio working environment
– social culture including weekly Friday night drinks and studio softball team
– wellbeing benefits
– development and training including access to an online training system
– inter studio transfer opportunities
– professional memberships
– study assistance
If you are an experienced technical support engineer who thrives on a challenge, then this may be the right opportunity for you!
Send your cover letter and resume clearly outlining your suitability as based on the above key skills and experience needed for the position to Celeste Young, People and Culture Advisor, via [email protected].
Please include the following subject line in your emailed application: ‘LONDON_TECHNOLOGY_DEZEEN_TECHNICAL SUPPORT ENGINEER_SEPTEMBER 2017’
We look forward to hearing from you!
Agencies need not apply.