London, UK
Customer service/sales administrator
at Elitis
Elitis is hiring a customer service/sales administrator to join its London team.
We are looking to expand our London office team with a new customer service representative. The candidate will also be involved in daily activities of the company (showroom, sampling, marketing, logistics etc.).
We are looking for a candidate that can:
- provide an excellent customer service to our clients and sales agents assisting them on their requests by phone, email or face to face
- handle and process incoming orders from sales agents and clients and transmit them to suppliers
- follow up on the logistics of orders and inform clients accordingly
- support agent requests and coordinate with the showroom activity
- maintain excellent relationships with existing clients and create relationships with potential new clients
- handle and process customer claims in a highly organised fashion
- provide feedback to manager on customers, agents and showrooms satisfaction level
The ideal candidate will have to be sharp and proactive, have excellent manner and great communication skills while being able to deal with high-end and sometimes very demanding clients and a great team spirit.
This position is very detailed oriented and requires a person that is very organised, at ease with computers software, very keen to communicate to clients and able to follow up on all important matters. This is a fast-paced environment so we need someone that can handle stress and do not get overwhelmed easily.
Ideally the candidate already has experience in the interior design industry and a good knowledge of wall coverings and leather products.
This is a permanent role position located in our showroom of the Chelsea Harbor Design Centre in London.
Competitive salary plus benefits offered
Starting date: January 2022
Working hours: Monday to Friday 9:30m to 5:30pm