London, UK
Front of house coordinator
at David Chipperfield Architects
David Chipperfield Architects is seeking a front of house (FOH) coordinator to join its London office.
What you can expect from us
You will be part of a busy and tight knit operations team at David Chipperfield Architects’ London office (DCAL) where our mission is to provide an exemplary experience to anyone arriving to the studio whether they are a familiar face, a collaborator or a first-time visitor.
If you were to join us, you would be part of a diverse and international practice, working with people who are passionate about architecture. We offer a variety of employee benefits including private health insurance, cycle to work scheme, a cash health plan, employer contribution pension, employee assistance plan, enhanced maternity and paternity leave, visa assistance for candidates who need to relocate to London to name a few. We also have a core hours policy which provides the opportunity to flex your start and end times each day.
Due to the nature of the role, this is a full-time, London-based position.
What you enjoy doing
You will enjoy a front-facing, people-focussed role where you will host visitors, answer the phone and support the wider studio with a variety of support requests. You will thrive in a creative environment working on a wide range of tasks throughout the day and be confident in prioritising and balancing your workload.
You will also be a confident communicator and be comfortable interacting with a diverse range of people, from VIP studio visitors to new starters ensuring a positive and professional interaction for all individuals arriving, during and on departure from the studio. You will be friendly and enjoy getting to know staff and collaborators.
About the role
Front of house
Your role will be to anticipate and address client and visitor inquiries, concerns and special requests. You will also manage office incoming calls, emails, post and deliveries, redirecting or responding as necessary.
Maintaining a clean, organised and inviting reception area and promoting a clean working environment throughout the office is key and you will work with other operational staff to ensure the studio remains organised and set up for efficient working.
You may occasionally be required to host inductions for new staff covering access to the office and basic health and safety.
Meeting room coordination
As the FOH coordinator, you will be responsible for maintaining an overview of all meetings and events happening in the office, coordinate meeting room bookings and ensuring rooms are set up with the necessary equipment and are tidied between meetings.
You will work closely with other operational and IT staff, assisting with technical setup, troubleshooting AV equipment and providing technical support if required as well as arranging catering, refreshments and other special requests for meetings and events.
Administrative support
The operations team works across the practice on a wide range of tasks to ensure the smooth day-to day running of the studio. You will be involved in managing general office requests via the internal support portal and manage a variety of requests throughout the day.
You will also be involved in supporting the office with general administrative duties, including filing, document management and maintaining office supplies, assisting the facilities and hospitality manager and other team members with tasks as needed.
Being confident to support with other roles during periods of staff absence is important to us, your role may include covering for other operational support roles in the instance of absence or annual leave.
What about you?
- two-plus years’ experience in a similar role, preferably in a creative or hospitality focused environment excellent administrative and organisational skills
- proficient in Microsoft Office Suite and Adobe Suite
- excellent communication skills, fluent spoken and written English
- assertive and well-organised, with a meticulous attention to detail
- able to work in a fast-paced environment
Please submit your application via the apply for job button below.