Dezeen Jobs

Haberdashery London is seeking a senior sales manager to join its team in London.

Haberdashery London is an award winning London based design studio and lighting brand.

As a senior sales manager the core accountabilities of your role will be focused on growing the sales of our Collection through BTB and BTC networks.

As a key member of the team your knowledge and experience will be integral to the growth of the business and meeting the ambitions we have for our collection.

As a small team we have a shared responsibility for contributing to the success of the department and business overall. This not only includes commercial success but also customer satisfaction and product excellence.

Key accountabilities

Team:

• responsible for line management of junior sales team members ensuring their performance meets agreed expectations

New business development:

• collaborate with the department head to formulate a NBD strategy for given market/s to facilitate long term growth
• implement NBD strategy for given market with the support of department head and other departments as required
• define and implement account strategy for major potential and existing customers in collaboration with department head
• analyse sales data concerning current ranges as well as  overall consumer requirements/trends in given market and contribute information to inform NPI/PD/NBD  strategy
• extend the customer base by working with agents, dealers  and direct clients (as applicable) in line with the company’s routes to market strategy

Sales and account management:

• drive sales with a high degree of autonomy to achieve sales targets, reporting directly to department head
• where applicable contribute to the development of performance indicators and metrics to monitor the performance of our products, customers and markets
• compile sales KPI reporting (as required) and participate in sales performance review discussions with management team
• work with customers to create price proposals which meet customers budgetary, technical and aesthetic requirements whilst maximising the sales, margin, turnover and volume on projects
• manage customer relationships ensuring that they are provided with an unsurpassable level of service at every interaction
• follow up on disputes and commercial complaints in order to assure positive and profitable customer relations
• seek customer feedback and provide it to department head  in a timely and succinct fashion
• assist with the company presentation at internal & external events (trade shows, showroom events etc.)
• contribute to drafting and distribution of sales material to ensure customers are kept informed of all haberdashery NPI and PD updates

Project management:

• responsible for managing the project from brief to dispatch whilst building a positive, long-term relationship with the client
• ensure the customers requirements are met/exceeded by working effectively with production/design departments
• liaise with the production team to keep clients (and other project stakeholders)  informed of the progress of their orders and agree suitable action plans when an order is delayed
• report regularly to the department head about the projects you are leading, raising any issues with scheduling, costs, design issues etc.

Financial:

• maintaining financial reporting for cash flow monitoring and business profitability
• manage customers accounts ensuring that invoices are issued and paid in a timely manner so as not to disrupt the workflow
• work with production/design/sales management team where necessary to ensure budgets are sufficient at time of quotation/order

Candidate profile:

• minimum five years’ of experience in a sales position in the design world, ideally in lighting
• strong affinity towards the design industry and/or luxury goods market
• strong commercial acumen, highly numerate
• hands-on mentality and able to work autonomously
• excellent communication and negotiation skills
• good working knowledge of MS Office (Excel), Google Workspace (google mail and sheets, calendar etc.), experience with Xero/unleashed or similar preferred but not essential
• fluency in English (both written and spoken)
• must be eligible to work in the UK
• salary dependent on experience

www.haberdashery.com

• Applications have closed.