London, UK
Operations manager
at Established & Sons
Established & Sons has an opportunity for an operations manager to join its firm in London.
Position: operations manager
Reports to: managing director
Salary: on experience
Working hours: full-time
Location: London (Old Street)
Start date: as soon as possible
About the company
Established & Sons is a recognised luxury brand that has led the way in contemporary furniture design, pioneering collaborations with designers, artists and architects since 2005.
About the role
Established & Sons is looking for a resourceful Operations Manager to manage daily logistics workflow. The role’s main remit is to operate and constantly improve a best-practice order processing and inbound/outbound logistics process that minimises costs while ensuring exceptional distribution quality and service customers.
Main responsibilities:
- oversee/organise dispatch schedules and outbound shipments to customers and suppliers and prepare appropriate paperwork for shipping and customs worldwide
- liaise with forwarders and courier companies to ensure there are no delays with goods in transit and resolve issues in timely and efficient manner
- monitor warehouse performance and carry out (warehouse) stock audits
- weekly visits to the warehouse to check ex-display stock and customer returns to make sure these are properly repacked and ready for further dispatch
- develop, implement and review operational policies and procedures
- oversee budgeting, reporting, planning, and auditing of logistics processes
- ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations including in particular customs regulations for import/export
- identify and address problems and opportunities to improve inbound/outbound logistics and stock management
- support the procurement and stock manager in organising inbound shipment from suppliers; liaise with suppliers and the warehouse team to ensure the incoming stock is properly labelled, packed and ready for dispatch
- produce weekly dispatch and logistics issues reports
- monitor logistics costs and constantly strive to drive down operational costs
Skills and requirements:
- minimum three years of logistics/operations experience
- knowledge of export/import procedures, related paperwork and commodity codes
- experience working with high-end goods and clients and shipping furniture or other unique, valuable and bulky items
- working knowledge of procurement, production, and stock control (ERP) systems
- excellent English communication skills; knowledge of Italian is a plus
- strong analytical skills; high proficiency in Excel is a plus
- ability to build consensus and relationships among managers, partners, and employees. Well-organised and methodical approach to achieving results
- proven ability to work under pressure and meeting deadlines
- experience within the design or furniture industry and/or passion for design essential
If you are interested in applying for this role, please submit your CV alongside a cover letter. We look forward to hearing from you!