London, UK
Operations and business development manager
at Alexandra Llewellyn
Alexandra Llewellyn is seeking an operations and business development manager to join its team in London.
Reporting to: Alexandra Llewellyn, founder and CEO
Full-time, office based role (located in E8, London)
Salary: £40,000 – £49,000 per annum
There are those who enjoy a game, and there are those who understand that there is magic in play. Since 2010, Alexandra Llewellyn has made an art of it.
Designer of beautifully crafted and intricately detailed games, Alexandra’s work makes play into something magnificent. From her famed Backgammon boards to poker sets, and from games tables to card boxes, each piece is conceived in London before being handmade by specialist artisans across the UK.
Every Alexandra Llewellyn Backgammon board passes through nine craft workshops on its journey from idea to realisation. Using materials of peerless quality, always with sustainable origins and often in unusual combinations; her award-winning designs are canvases for meticulous marquetry, delicate hand-painting and photographic print.
Now in its 10th year, Alexandra requires a highly organised, multi-skilled, experienced business operations professional to join the small team based in East London and support the exciting next stage in the development and expansion of the company.
Roles and responsibilities:
Operations
Develop and activate integrated project management tools, supported by highly organised stock and product planning systems.
Create product development schedules, manage product life cycles and ensure constant monitoring of suppliers and raw materials, supporting quality expectations and sustainability requirements.
Client development and VIP relations
Liaise with VIP clients, manage bespoke product orders and ensure that clients are provided with the highest possible level of service.
Develop strong VIP client relationships, supporting repeat orders and organic client ambassadorship.
Build and activate strong CRM systems and strategies.
Retail partner management
Evaluate current and prospective retail partners, monitoring agreements and managing relationships, ensuring that each retail partner continually enhances brand and business growth.
Finance
Work with the external bookkeeper and accountant to ensure accounts are effectively monitored and reconciled.
Manage and forecast business operations and marketing budgets.
Team
Manage, mentor and develop the small in-house team, fostering an organised and efficient working environment.
Undertake regular appraisals and identifying any training and additional recruitment needs.
Schedule and coordinate marketing meetings
Manage and monitor external freelancers (eg website agency, PR support etc)
Analysis and reporting
Monitor and undertake analysis, reporting and recommendations (sales, marketing, events, suppliers).
Future planning
Undertake future planning of the business, ensuring objectives remain in sight and achievable.
Profile:
- six to ten plus years experience in a similar role
- highly organised and process driven
- experienced in setting up/developing stock control and production process and systems
- working knowledge of craft based production of luxury goods. Knowledge of material sourcing and experience in product development would be a significant advantage.
- proven ability in customer service, experience in liaising with high net worth clients and/or experience in sales would be a significant advantage.
- passionate about luxury, fine craftsmanship and extraordinary design
- financially literate, ability to set up and work with budgets and forecast
Must have the ability to live and work in London.
This position is a full-time role based in a studio environment in London.
Valid UK driving licence preferred.
To apply
Please send CV and cover letter explaining why you feel you are the right fit for the role using the ‘apply’ link below.