London, UK
Senior service designer and coach
at DK&A
DK&A is looking for a senior service designer and coach to join its London office.
In brief:
We are looking for a service designer who can do and teach. Someone who enjoys hands-on service & experience design, working on socially relevant innovation projects for a wide range of sectors and upskilling leading companies and organisations in Design Thinking and innovation.
Why this role matters to us:
Having knowledgeable practising designers who enjoy teaching is vital for us. Most of our clients are looking for the benefits of good design and they want to develop their skills too. Our academy is also a shop window for our project work.
About us:
We are a strategic design consultancy that designs services, shapes experiences and accelerates innovation. We spark change through collaboration and build capabilities through our executive training academy, the Design Thinkers Academy London.
DK&A is a fast-growing creative business, with plenty of opportunity to expand your skills, explore your interests and develop your expertise.
Values:
We create Responsible Revolutions by co-designing better futures. We advance thinking and practice in service design and innovation and spread this knowledge, upskilling our clients to drive their own responsible revolutions. We are united by an optimistic, agile approach, and a belief that human-centred design can change the world for the better. Good design is inclusive, and we believe being a diverse team leads to better design. We reflect this in how we recruit.
Job description:
Title: Senior service designer and coach
Reporting to: design director
What you will be doing:
Design consultancy:
- managing your own service design and innovation projects, including resources, time, and budgets
- managing designers, researchers and other specialists on complex design projects
- contributing to studio design projects on: ethnographic research, co-creation sessions, concept development, prototyping and concept validation
- designing and delivering in-company Design Sprints and on-project workshop sessions, online and in-person
- developing strong client relationships
- keeping up with latest innovation methodologies, best practices, and frameworks, advancing best practice and thinking in innovation
- contributing directly to DK&A and Design Thinkers Academy London strategy
Executive education:
- delivering courses as a Coach and facilitator both online and in-person
- coaching design delivery projects with clients to support implementation
- co-create new courses and content with our faculty of Coaches including developing and adopting new material and methods
- take a lead-role on studio design knowledge management, so that our consultancy and training practices are informed by each other and follow a shared best practice
- curate and host our Coaches’ Salon, a regular faculty event, for promoting networking, knowledge-sharing and inspiration
Skills and experience:
Essential:
- bachelor or Master’s degree in design thinking, industrial design, service design, experience design, anthropology, or other related studies, or proven experience and knowledge relevant to the role, demonstrated through the portfolio
- proven ability to shape design briefs with clients
- experience in delivering on design thinking projects for clients (three or more years)
- experience in designing and facilitating training workshops (in-person and online), to teach design thinking and innovation skills (three or more years)
- experience in designing and facilitating on-project workshops (in-person and online) with clients, to develop impactful solutions for commercial projects (three or more years)
- excellent written and spoken English skills
- confidence to lead meetings and workshops with senior and C-suite stakeholders
- ability to design and facilitate in Miro/Mural or equivalent visual collaboration platform
Desirable:
- knowledge and interest on innovation methodologies and frameworks (e.g. Systems Thinking, Agile, Lean Start Up, etc)
- interest in sustainability and circular design
- interest in designing for social impact
Remuneration and benefits:
This is a full-time role with an annual salary based on experience.
Benefits include:
- flexitime core studio hours 10:00 – 16:00 Monday to Friday
- 37.5-hour work week
- hybrid work: three days in studio, three days remote
- 25 days of paid annual leave
- eight days of paid Bank Holidays
- the studio closes between Christmas and New Year, and these days are additional paid leave, on top of the 25 days annual leave and eight Bank holidays
- attend our Design Thinkers Academy open courses
- contributory pension scheme – DK&A to match employee contributions of up to four per cent
- Vitality Healthcare insurance
- ife insurance and income protection
- interest free loans for travel season tickets to work
- cycle to work Scheme
Location:
- hybrid work, allowing you to work remotely for up to three days per week
- Two days a week you will be working with the rest of the team at our studio in London SW18 5JS, United Kingdom
- The space is attractive with facilities including a shower, bike parking, meeting rooms and communal kitchen
Please send your CV, portfolio with a small sample of relevant projects, and cover letter explaining why you are suited to the role, to our Operations Director, Lena Nielsen on [email protected]
To apply, you will need to hold the right to work in the UK.
We will close for applications on 5 May 2023 with the aim to have the right person join our team as soon as possible.