London, UK
Sales executive intern
at Cassina
Cassina is seeking a sales executive intern to join its Brompton Road store in London.
Role: London sales executive intern (full-time, 40 hours)
The sales executive intern will work within the Cassina Brompton Road store and will be results-driven, delivering a world-class sales experience. They will demonstrate exceptional hospitality skills and will embody Cassina’s retail brand values, supporting the London sales team to deliver on our ambitious business goals.
The sales executive intern directly reports to the Cassina UK sales director.
Main activities:
- meet and greet customers, providing an outstanding level of hospitality
- developing positive new business relationships with both private and trade customers
- selling Cassina furniture, accessories and interiors to customers and hitting sales targets
- actively listen to and engage customers, using selling skills that address the customer’s needs and exceed their expectations
- taking ownership of your customer orders from start to finish, including aftercare to ensure exceptional customer service and repeat business
- manage personal sales pipeline, with weekly reporting to the UK sales director
- address customer complaints in a professional manner, focussing on finding a swift and positive resolution for the customer and business
- responsible for processing customer payments, card and cash, and order entry
- support the London sales team in creating sales resources that increase sales performance and improve the customer experience
- managing CRM and local marketing initiatives, liaising with local suppliers and HQ where needed
- carry out showroom operations and admin tasks as and when required, including maintaining the sample library and providing support during stock-takes
- support and attend company and client engagement events
- maintaining outstanding store visual merchandising standards
Experience and education:
- degree in design, architecture or hospitality preferred, other academical backgrounds will be evaluated
- retail sales experience within the luxury design/furniture industry preferred
Technical and soft skills:
- excellent written and verbal skills in English
- excellent communication and interpersonal skills
- proactive and entrepreneurial work ethic, able to think on their feet
- exceptionally organised, able to meet deadlines and prioritise effectively
- approachable and customer focussed, able to adapt to the varying needs of their clients
- enthusiastic, charismatic and influential
- Microsoft Office literate; experience of CRM and ERP systems is a plus
- Adobe Suite experience is a plus
Candidates are expected to have the availability to work on Saturdays.
Work location: Cassina Brompton Road store, London (UK)
Our company is an equal opportunity employer.
Interested candidates can send their CV with authorisation for EU 2016/679 (GDPR) using the apply for job button below.