London, UK
Sales coordinator
Dodds and Shute is looking for a sales coordinator to join its busy London team.
We are a small (but growing) company who sell furniture and lighting to architects, interior designers, hotels, restaurants and developers. We are looking for someone to help our sales team to place orders and manage projects.
You will be required to manage the fulfillment and installation of customer orders in a timely and cost-effective manner so our customers are delighted with our service and our business continues to be respected, grow and trade profitably.
Duties and responsibilities
- raise PO’s with suppliers on the same day the customer order has been raised
- check supplier confirmations match PO’s and resolve any discrepancies with the salesperson
- maintain the order book in line with current processes so it reflects the latest fulfilment position for all orders by the end of each working day
- pass invoices to account team to ensure orders are dispatched and put into production without delay
- keep clients informed of the progress of their orders and agree suitable action plan when order is delayed. Escalate to manager and directors where necessary
- attend project site meetings as appropriate
- attend on site installations of large projects to ensure delivery teams are following supplier and client instructions and be an ambassador for D&S
- monitor the fulfilment of orders to ensure accurate and timely delivery
- resolve after-sales queries/issues in a timely fashion and escalate to the MD where necessary
- develop sales leads and reply to quotation requests
- answering the phone in a timely and professional manner and pass on new business enquiries to the relevant team members
- where necessary work with clients to present new ideas within budget
- identify areas of the business you feel could be improved and share ideas for improvement
Knowledge, experience and skills
- previous experience in a similar role
- outstanding communication, presentation and organisational skills
- attention to detail
- ability to work under pressure
- very high level of numeracy and literacy in English
- IT literate, a confident user of Microsoft Office
- flexible, adaptable, and have a dynamic, hands-on approach to your work
- positive, with a can-do attitude and a passion for the industry
Location: Vauxhall, London
Hours of work: Mon-Fri 9.00am to 17:30pm
Holidays: 25 days per annum (excluding bank holidays)
Salary: On request and dependent on experience