Stamford, UK
Sales manager
at Matthew Cox
Matthew Cox is a sales manager to join its team in Stamford, UK.
Matthew Cox is a company of designers, makers, curators and innovators creating furniture to last 100 plus years. As a third-generation antiques dealer, Matthew has distilled his knowledge into a versatile collection of made to measure pieces, which complement our ever-changing selection of antiques.
By making furniture to measure, we minimise waste and create resonant, personal pieces constructed using both time-honoured methods and innovative processes. By paring back our designs to the essential, we allow the rich natural materials and beautifully subtle details to speak for themselves.
We work in Stamford, Lincolnshire which is regularly named as one of the best places to live in the UK. The studio is located in a 17th-century townhouse and we make our furniture in and around a 1930s Dutch barn with huge views of Lincolnshire fields.
Hours – 9-5pm Monday to Friday
Salary – £30k plus profit share and benefits
The role
We’re looking for a proactive, methodical and empathetic person with a love of design to become our new sales manager.
You’ll steer projects through our process, making sure our clients receive structured communications up to the point of delivery and beyond (if appropriate). You’ll work closely with our studio team including our studio coordinator (who manages key elements of the sales process such as samples and customer deliveries) as well as our design assistant (who prepares drawings for every project).
Although this is a sales role, we’re looking for someone to hold our clients’ hands and tune in to their needs, rather than taking a ‘salesy’ approach. We like to listen and respond to our clients individually while being respectful of our team and processes.
Proactivity, sensitivity and clarity are important in both external and internal communications, and to get the most out of the role you will enjoy working closely with others, while also being comfortable with more senior responsibilities.
The company uses Monday to communicate internally and manage workflows, Xero.com for quoting and invoicing, and an in-house tool for pricing. While experience with these specific tools is not essential, the ability to learn and work with new technologies and software is vital.
Key responsibilities:
- overseeing all client communications and involving team members where appropriate (studio coordinator, design assistant, creative director, managing director)
- responding to client enquiries with accurate sales quotes, invoices and other inspiration images
- working with the design team to create proposals for clients
- working with our studio coordinator and design assistant to ensure finish samples and drawings are sent to clients within the correct time-frame
- overseeing client orders, ensuring communications are structured and deliveries are planned within the project lead-time
- fielding ad hoc requests from clients
- working with our directors to ensure our client base is provided with product updates / new content as is relevant
- analysing sales/financial data owning the monthly scorecard for sales
- coming up with ideas to maintain healthy sales and develop client relationships
- providing feedback and suggestions on improving company processes
- contributing to the future planning of the business
Essential for role:
- love of design
- enthusiasm for technology
- empathy with team members and clients
- experience in customer service/ sales roles (six to ten plus years’)
- eppreciation of our vision and values
- knowledge of our market and peers
- organised and process-driven
- financially literate, ability to set up and work with budgets and forecasts
Our values
Positivity – I fulfil my role in an engaged, enthusiastic and empathetic way.
Simplicity – I challenge and refine processes while communicating with clarity and kindness.
Quality – I strive for the highest standards in my work while supporting others to do the same.
We’re building a diverse workforce with the very best team members and are committed to creating an inclusive environment for all. The company encourages applications from underrepresented groups inclusive of black, Asian and other minoritised/marginalised ethnic groups, all gender identities and expressions from the LGBT+ community, candidates with a disability, and those that practise different faiths and beliefs.
If you are not a British or Irish citizen you will require permission to work in the UK. This will normally be in the form of a visa, however, if you are an EU/EEA/Swiss citizen and resident in the UK before 31 December 2020, this may be your status under the EU Settlement Scheme. Please refer to UK Visas and Immigration for further information and to consider your eligibility requirements to work in the UK prior to your application.