UK
Sales and account manager
at Concept Hand Tufting
Concept Hand Tufting is seeking a sales and account manager to join its team in England or Wales, UK.
Concept Hand Tufting are seeking an enthusiastic and motivated sales person to join their growing team.
We are looking for someone who will introduce our luxury carpets and rugs and bespoke design service to new customers developing solid relationships based on trust and delivering on our promises. We have built an excellent reputation for warm and friendly service, support and guidance throughout the development process, and a beautiful high quality end product. The right candidate will introduce this ethos to new customers and provide the level of service to existing customers that they have come to expect.
Main responsibilities are:
- identifying targets for new business and preparing tailored pitches for those targets
- building and maintaining long term relationships with customers, and working with them on a project by project basis, managing enquiries through the bespoke design process until the point of ordering
- be the client’s point of contact during an entire project
- visit clients to provide guidance on project specifications
- provide quotes and organise artwork and sample material in order to secure the order
- liaise with clients regarding delivery of their order, attend installations where necessary, and follow up with after sales care to ensure complete satisfaction
- working within our in-house systems to capture all data and keep the records up to date
- providing managers, design and operations teams with relevant feedback from the market
The right candidate will:
- have excellent communication, prioritisation and organisational skills ensuring that the clients are well supported throughout a whole project
- be confident in talking to clients on the telephone and in presenting to teams in face to face meetings
- be self-motivated and have a dedicated work ethic as you will generally manage your own workload
- be confident with computer databases, word processing and email
- must be able to drive and have use of a vehicle – insurance for business use and business miles will be covered by the company
- have at least two years’ experience with luxury goods sales, preferably in the interiors market
- a certain amount of technical knowledge is required for this role so experience with flooring would be helpful to your application
- have an interest in and understanding of design – experience in textile or interior design would benefit an application
Location
Our company is based in Yorkshire but our customers are all over the UK with a concentrated number in London. We currently have team members also based in the South West so candidates from any location within England and Wales can apply for this position.
Benefits:
- full-time position based on working five days per week – Monday to Friday with an early finish on a Friday. However, there will be times when the business activity requires travel that includes overnight stays and overtime
- 35 holiday days (six weeks at five days per week plus all bank holidays outside of Christmas closure (five days))
- pension auto-enrolment
- all business expenses to be paid against receipts, Private car mileage reimbursed
- company barclaycard
- mobile telephone fully expensed
- laptop/iMac/iPad as necessary