Dezeen Jobs

Sybarite is looking for a receptionist/front of house staff to join its team in London.

Purpose of the role:

• to provide comprehensive front-of-house support to the office and restaurant, while having  responsibility for the organisation of all office tasks; it requires a flexible approach, carrying out other ad-hoc duties according to the office needs.

Key relationships:

• clients
• operations team
• staff 

Line management:

• COO
• studio manager

Personal skills:

• at least three years’ reception/FOH experience
• excellent phone manner is essential – you need to be professional, articulate, quick and accurate
• confident communication skills – you need to be warm, friendly and smiley
• organised and efficient – you need to take accurate messages, use your initiative, be on the ball  and always be aware of what is going on
• ability to maintain a positive attitude
• excellent verbal and written communication skills – excellent written and spoken English
• strong time-management and organization skills
• smart presentation – you need to take pride in your appearance and always look presentable as the face of the company
• personality – a flexible and can-do attitude is essential, always going the extra mile
• a calm approach to problem-solving is essential
• a strong work ethic
• high level of proficiency with Microsoft Office as well as competency using Teams and Zoom
• someone who is highly proactive, able to come up with solutions to last-minute changes
• eager to learn

Technical skills:

• previous experience in a similar environment
• completed high school certificate or equivalent
• commitment to delivering a high level of service
• ability to work on your own and as part of a team
• competent level of IT proficiency with good knowledge of the MS Office suite
• previous experience in cash handling 

Areas of responsibility:

• meeting and greeting clients and visitors, contractors and couriers at main reception offering a warm  welcome
• screening calls and taking detailed, accurate messages
• cleaning, organising, and maintaining the reception area, meeting rooms and restaurant area
• ensuring visitor refreshments are adequately stocked and that all crockery is clean, serving trays  are wiped and glasses are polished
• processing queries and complaints effectively seeking referrals where appropriate and to always  put the client first and foremost
• maintaining the meeting rooms area client areas ensuring refreshments are provided, – liaising with IT to ensure AV set up as required
• maintaining the visitors log and ensuring contractors, visitors and guests are aware of office fire  safety procedures
• ensuring clients receive VIP treatment
• demonstrate pride and professionalism in all aspects of customer service and to provide flexible  and responsive assistance to clients and colleagues alike
• manage the booking of meeting rooms on a computerised meeting room booking system
• booking couriers and taxis, local travel
• using the online booking of same-day, overnight and  international couriers
• ensuring that post is collected daily and distributed
• logging all incoming parcels and distributing as required
• managing the company info@ inbox; sorting spam mail and forwarding emails of importance to the  correct department or person

Facilities:

• liaising with ground floor reception
• having an eye for detail, doing floor walks – checking meeting rooms are perfect each time and the studio is presentable
• liaising with other teams including the Kitchen team and cleaning team
• eeekly ordering of office food supplies
• checking and ordering of stationery supplies
• replenishment of all First Aid kits
• checking daily cleaning inventories to ensure all areas of the office are immaculate, reporting  back to the relevant person when this is not happening
• setting up studio space for PT and Yoga
• setting up studio for life drawing, other staff well-being activities
• managing company parking spaces
• ensuring Tidy Thursdays take place
• managing First Mile Account, ensuring that all waste sacks are topped up, booking ad hoc waste  clearances as required
• report any facilities issues if discovered to the studio manager  

Administrative duties:

• liaising with the founders and SMT
• supporting with catering for lunch/breakfast meetings
• aministration Ad hoc duties
• sorting and distributing daily post
• copying, scanning, printing when required
• photocopying, faxing, binding and filing company documents
• ensuring printers are replenished with paper
• updating contact lists on the company database
• on a weekly basis confirm team attendance with the studio; relay numbers to operations team and kitchen
• take daily register to ensure accurate attendance recorded for health and safety; inform staff of weekly lunch menu and rota
• weekly communication to all staff in and end-of-week document
• working with the studio manager to ensure IMS systems and procedures are maintained

Events:

• assisting with event planning and delivery whether this be VIP events or in-house events
• providing support to the studio manager during busy periods
• running errands for the directors and booking lunches/dinners etc.

This list is not exhaustive and is subject to change with the requirements of the practice.

Please submit your application via the apply for job button below.

• Applications have closed.