London, UK
Assistant shop manager
at twentytwentyone
Twentytwentyone has an opportunity for assistant shop manager to join its team in London.
Twentytwentyone supply furniture, lighting and accessories from world leading designers and manufacturers.
This is an exciting opportunity for a dynamic and motivated individual to assist the shop manager in growing sales at our store in Islington.
The role embraces a diverse range of activities, requires strong organisational/administrative skills and a passion for design. An intrinsic understanding of customer service and an ability to sell and motivate the team are essential to this role. A minimum of four years’ retail experience is required. Direct experience in design-led retail management is preferred.
Full-time, includes weekend work. Remuneration according to experience.
Duties include:
- sales and customer service
- provide customers with a well-informed, polite, friendly and high quality service
- ensure all processes from initial enquiry, order processing and through to delivery/installation are fulfilled efficiently
- be close to where the industry is going, know about customer initiatives in the pipeline and monitor local market sector
- attend relevant training and staff meetings wherever offered
- deal with any enquiries and complaints. Monitor customer service levels to ensure standards are met
Maintenance:
- arrange shop display in an imaginative and creative manner to encourage and inspire customers
- maintain and clean stockrooms and shop floor environment
- ensure any maintenance issues are brought to senior management’s attention for immediate remedy
Press loans/hire:
- promote the retail business by liaising with stylists and journalists to ensure editorial coverage in key industry publications
- create dialogue with press on new stock lines, seasonal promotions and news
Stock management:
- ensure all stock is priced and displayed at correct levels. Oversee barcoding/price labelling
- supervise incoming and outgoing goods and the procedure for hire/loan of goods
- initiate changes to ensure that the store is able to compete effectively in the local (and national) market
- assist with all stock-taking activities
- oversee weekly stock transfer in absence of shop manager
Administration:
- manage price lists and sales support information/sample materials and stock lists
- maintain and build a customer database
- process quotations, invoices and customer packages
- use Sage for recording sales, data analysis and forward planning
oversee and organise deliveries and installations - suggest and initiate new procedures and systems where necessary and approved
- administer information to the correct channels
- provide a high level of communication regarding orders and enquiries between colleagues
Management support:
- provide cover for shop manager’s days off/holidays in conjunction with supervisor
- provide a point of reference for customer service requests, issues and claims to ensure the highest possible service levels are met
- oversee shop team to increase sales and meet monthly targets
- assist the shop manager with recruitment and training of staff
- oversee weekly cash-up procedures
- review theft and security procedures and train staff with manager and supervisor
- support shop manager with rota updates
Please send CV and covering letter stating your current salary/salary expectation using the ‘apply’ link below.