Dezeen Jobs

Sybarite is hiring a front of house studio assistant to join its team in London.

Our studio

Sybarite is a global design agency leading the ever-evolving face of benchmark retail, experiential culture and hospitality.

Founded in 2002 as a boutique studio dedicated to luxury retail, Sybarite has since grown into a global design agency with projects ranging in scale from masterplans and architecture to interiors and products.

Sybarite’s unique approach is reflected in the studio ethos and appreciation for the finer things in life, whether it be championing cuisine or promoting personal development.

Purpose of the role

To provide comprehensive front of house support to the office, while having responsibility for the organisation of diverse office tasks. It requires a flexible approach, carrying out other ad-hoc duties according to the office needs.

Deliver a warm, discreet and highly professional front-of-house experience, providing exceptional and personalised service to all visitors, including VIP clients, anticipating their needs and ensuring the day-to-day practicalities of the studio are managed seamlessly and with meticulous attention to detail.

Key relationships: clients, operations team, staff

Line management: studio manager

Personal skills:

• three years and more reception/FOH experience
• excellent phone manner essential – you need to be professional, articulate, quick and accurate
• confident communication skills – you need to be warm, friendly, and smiley
• organised and efficient – you need to take accurate messages, use your initiative, be on the ball and always aware of what is going on
• ability to maintain a positive attitude
• excellent verbal and written communication skills – excellent written and spoken English
• strong time-management and organisation skills
• smart presentation – you need to take pride in your appearance and always look presentable as the face of the company
• personality – proactive, flexible and can-do attitude is essential, always going the extra mile
• a calm approach to problem solving is essential
• someone who is highly pro-active, able to come up with solutions to last minute changes
• eager to learn

Technical skills:

• previous experience in a similar environment
• completed high school certificate or equivalent
• commitment to delivering a high level of service
• ability to work on your own and as part of a team
• competent level of IT proficiency with good knowledge of the MS Office suite, knowledge of Adobe InDesign and WordPress is a bonus
• knowledge and fluence in various business operations such as PLEO, Gett, and time management app a bonus

Areas of responsibility:

• screening calls and taking detailed, accurate messages
• cleaning, organising, and maintaining the reception area, meeting rooms and restaurant area
• ensuring visitor refreshments are adequately stocked and that all crockery is clean, serving trays are wiped and glasses are polished
• maintaining the meeting rooms area client areas ensuring refreshments are provided
• maintaining the visitors log and ensuring contractors, visitors and guests are aware of office fire safety procedures
• manage the booking of meeting rooms on a computerised meeting room booking system
• booking couriers and taxi’s, local travel. Using the online booking of same day, overnight and international couriers
• ensuring that post is collected daily and distributed
• logging all incoming parcels and distributing as required
• managing the company info@ inbox. Sorting spam mail and forwarding emails of importance to the correct department or person

Facilities:

• having an eye for detail, doing floor walks – checking meeting rooms are perfect each time and the studio is presentable
• liaising with other teams including the Kitchen team and cleaning team
• weekly ordering of office food supplies
• checking and ordering stationery supplies
• replenishment of all first aid kits
• setting up studio for staff wellbeing activities
• reporting any facilities issues, if discovered, to the studio manager

Administrative duties:

• providing support to the studio manager in daily studio operations
• support of dounders and SMT in ad-hoc duties
• supporting PA/AEs with catering for client lunch/breakfast meetings
• sorting and distributing daily post
• copying, scanning, printing when required
• ensuring printers are replenished with paper
• on a weekly basis, confirm team attendance with the studio. Relay numbers to operations team and kitchen
• take daily register to ensure accurate attendance recorded for operations and H&S purposes
• inform staff of weekly lunch menu and rota
• assisting the studio manager to ensure intranet, IMS systems and procedures are maintained

Events:

• assisting in event planning and participating in delivery of VIP service whether this be business events or in-house events
• maintain company events calendar – a quarter in advance
• ensure a range of company events are provided and calendar is inclusive

This list is not exhaustive and is subject to change with the requirements of the practice.

Company landscapes are constantly evolving. As such, the job descriptions and role expectations for each position are not set in stone.

They are reviewed and updated regularly to align with the changing requirements and strategic goals of the business.

This flexibility allows us to adapt to new challenges and opportunities, ensuring that our team remains agile and responsive.

We value adaptability and encourage our employees to embrace change as part of their professional growth and contribution to the company’s success.

Sybarite is an equal opportunities employer. We welcome applications from everyone and make all hiring decisions based on skills, experience and merit.

Applicants must have the right to work in the UK.

www.sybarite-organisers.com